Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
M

New Member

 • 

13 Messages

Thursday, May 6th, 2021 3:05 AM

Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router:

Roku TV 4k

Fire TV 4k

My Windows 10 desktop

PS4

In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. However on my Fire TV 4k stick, I'm lucky to get 20 Mbps, and I can't view 4k content. I subscribe to an IP TV service called ilml.tv, which works on my Fire TV, and it buffers frequently. My desktop PC has the same issue. My Playstation is also slow, but it's less of a priority.

Any ideas why my Fire TV and PC are slow? I bought a new Ethernet cable and even switched router ports to no avail. I even tried a factory reset on the Fire TV and restarted the router.

As of 9/19/20...
- disabled IPv6 under Settings > LAN > IPv6
- changed Ethernet port config to 100BaseT/Full-Duplex
- Switched to Google DNS (8.8.8.8 and 8.8.4.4)

Any other suggestions?

ATTHelp

Community Support

 • 

207.7K Messages

2 years ago

@marcnm, thank you for the requested information.

 

  • Just for your understanding the 1st generation of Fire Stick is not fully supported. 
  • We feel that once a Fire Stick has been altered it causes not to be functionable.

 Let us know if you have any other questions.

 

Lafayette, AT&T Community Specialist

New Member

 • 

13 Messages

2 years ago

One thing I noticed is that the Internet 100 plan appears to be cheaper than my current Internet 50 plan. Would this be correct, or should I contact a Billing representative?

JefferMC

ACE - Expert

 • 

31K Messages

2 years ago

It is possible that Internet 100 would be less than Internet 50.  The first question would be if you will keep the $20 discount you have with Internet 50.   The second question is if AT&T has the resources to give you Internet 100; it requires dual pair and a short distance.  If you are single pair 50, 100 is likely if they have the other pair to give you.  If you're dual pair 50, then 100 may not be in the cards.  I'd have to see your stats.

There is only ONE generation of FireTV Stick 4K.  There have been at least three generations of FireTV Sticks (without the 4K suffix), two before the 4K and one since.  I have sticks from the older two and they do still work (although the first gen can be painful). AT&T doesn't support FireTV sticks of any generation, fully or partially, altered or not, so I don't know what the heck Lafayette is talking about (and that probably makes 3 of us).

What you linked to, however, is not a FireTV Stick 4K.  It is a third generation FireTV, aka "pendant". 

P.S.  Yes, I know the article on the Cable Matters adapter says its compatible with the 2nd gen 4K stick, but I think it was trying to call the 4K stick the second generation of FireTV stick (when it would have been the third if you wanted to count that way, and Amazon doesn't).  That's not even the weirdest thing in that product listing.

New Member

 • 

13 Messages

2 years ago

Thanks again for the info. How can I find the 'stats' regarding if I'm single or dual pair 50?

JefferMC

ACE - Expert

 • 

31K Messages

2 years ago

To find out your line stats, go to http://192.168.1.254/ , click on the broadband tab and look for one or more tables of statistics like sync rates, attenuation, noise, error counts, etc.  If there are stats for line 1 and line 2, then you have dual pair, if just Line 1, well you don't.  Either way, take a screenshot of the stats and we can take a look at what your line (or lines) looks like.

New Member

 • 

13 Messages

2 years ago

Thanks I'll check those tonight

ATTHelp

Community Support

 • 

207.7K Messages

2 years ago

We're here to help, @marcnm.

 

 

Thank you @JefferMC, for the useful information. 

 

 

We will be waiting for an update on what you find and let us know of any questions you have. 

 

 

Elmi, AT&T Community Specialist.

New Member

 • 

13 Messages

2 years ago

I got a screencap of the whole page:
I

New Member

 • 

13 Messages

2 years ago

Well dagnabbbit. Didn't consider the adapter at all. That's interesting. I also found a comment on Reddit suggesting I might be able to to split my 2.4 and 5 GHz wifi bands with separate SSIDs and passwords, and maybe assign my Fire tv to the 5GHz one.

Thanks again for being extremely knowledgeable and helpful

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.