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M

New Member

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13 Messages

Thursday, May 6th, 2021 3:05 AM

Slow speed on Fire TV 4k and PC

I've had an AT&T U-verse in my apartment for over three years, on the Internet 50 plan. I have four devices hardwired directly to my router:

Roku TV 4k

Fire TV 4k

My Windows 10 desktop

PS4

In my Roku TV settings, it says I have 50 Mbps, and I'm able to view all content fine there. However on my Fire TV 4k stick, I'm lucky to get 20 Mbps, and I can't view 4k content. I subscribe to an IP TV service called ilml.tv, which works on my Fire TV, and it buffers frequently. My desktop PC has the same issue. My Playstation is also slow, but it's less of a priority.

Any ideas why my Fire TV and PC are slow? I bought a new Ethernet cable and even switched router ports to no avail. I even tried a factory reset on the Fire TV and restarted the router.

As of 9/19/20...
- disabled IPv6 under Settings > LAN > IPv6
- changed Ethernet port config to 100BaseT/Full-Duplex
- Switched to Google DNS (8.8.8.8 and 8.8.4.4)

Any other suggestions?

JefferMC

ACE - Expert

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31K Messages

2 years ago

Lafayette's statement is something taken from the section that explains that if you have U-verse TV service, it uses part of your line bandwidth, which may reduce your Internet bandwidth.


Since I'm assuming you don't have U-verse TV and, even if you did, would not affect the Roku and FireTV 4K stick differently, his statement is a non-sequitur.

ATTHelp

Community Support

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207.7K Messages

2 years ago

Hi @marcnm, please, Run a Speed Test to test your connection. 

 

  • Make sure the speeds you are getting meet the minimum requirements for your streaming service.
  • Streaming services differ and some require more bandwidth than others. Even the type of show you are playing makes a difference, for example live action tends to take more bandwidth than cartoons.

Let us know the results,.

Lafayette, AT&T Community Specialist

 

JefferMC

ACE - Expert

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31K Messages

2 years ago

I'm beginning to think Lafayette is a buzzword scanning bot or at the very least relies on one to help him provide answers that may even occasionally be more useful than annoying.

New Member

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13 Messages

2 years ago

😂that sounds about right. I'm not convinced I'm not being throttled, but I can't prove it. I'm debating trying out a VPN before shelling out more money to AT&T to upgrade service.

ATTHelp

Community Support

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207.7K Messages

2 years ago

@marcnm, please let us know if the VPN option help to resolve your concerns.

 

We are here to help with troubleshooting or information is needed.

Also, Lafayette is really my name.

 

Let us know.

 

Lafayette, AT&T Community Specialist

 

 

 

JefferMC

ACE - Expert

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31K Messages

2 years ago

You think that AT&T would throttle traffic to a FireTV 4K stick and not a Roku?  Why? 

New Member

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13 Messages

2 years ago

I don't know.. for a while I was using it with Kodi and then the Cinema app to watch movie. I don't think they like that, but I'm not using those anymore.

Last night I switched the Ethernet cable in my TV with the one to my Fire TV stick, and the speed didn't change at all. The TV still had 52 Mbps while my Fire TV stick got like 13-14 Mbps.

If they're not throttling me then it's got to be a hardware/software issue with the Fire TV, but unfortunately it's well beyond the time window for official support from Amazon.

PS - @JefferMC I almost forgot to say thanks for your responses.

(edited)

JefferMC

ACE - Expert

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31K Messages

2 years ago

It sure sounds like there may be an issue with the FireTV device. 

(1) are you sure the FireTV 4K stick is using the Ethernet cable and not a wireless connection?

(2) what mechanism are you using to conduct the speed test?  Have you tried more than one?

(3) What sort of USB/Ethernet adapter are you using with the FireTV 4K stick?  Is it the Amazon one?

ATTHelp

Community Support

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207.7K Messages

2 years ago

Hi @marcnm, we are happy to help.

 

Please inform us on the concern you are having your Amazon Fire Stick:

 

  • Which model of the Amazon Fire Stick are you using?
  • Have this Fire Stick been altered (Jail Brocken or file sharing software downloaded etc)?
  • Is this Fire Stick connected wirelessly?
  • Does the device itself feel to be over heating?

Please let us know, we will be looking for you response.

 

 Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

New Member

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13 Messages

2 years ago

I'm using the 1st gen Fire TV 4k:
https://www.amazon.com/gp/product/B01N32NCPM/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

I was originally using Amazon's ethernet adapter, but recently bought this one:
https://smile.amazon.com/gp/product/B07N2ZHFY9/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

Yeah a friend of mine jailbroke it three years ago, but I recently did a factory reset on it in my attempts to cure the speed issue. The Firestick device does not feel hot.

I use two different downloaded Fire TV apps to test the speed:

  • Internet Speed Test
  • Analiti

I will try Wifi for a while and how that goes.

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