Skip to main content
AT&T Community Forums
P

New Member

 • 

8 Messages

Fri, May 29, 2020 9:31 PM

Setup of Netgear Router with Pace 5268AC

I have a Netgear Nighthawk RAX80 WiFi 6 Router and i want to use it as my primary WiFi router because of it's Mesh Capability (with a Netgear EAX80 Extender). I have tried various methods suggested online - but have never got a stable connection and always the Down speed has been less at the Netgear router than it is at the Pace AT&T router. My latest attempt has unfortunately Bricked the Pace 5268 and AT&T tech on a call could not reset it - so they are sending a replacement same model.. The last thing i did was to change a setting in the Pace to limit IP addresses to just one (to the Netgear router) at 192.168.1.1 It never rebooted and now i can't communicate with it even via ethernet /PC and wont reset with red button at all.

So does anyone here have a know ok setup for the AT&T Pace 5268 to connect to the Netgear RAX 80 Router, both for the 5268 and the RAX80 ?

Sure don't want to brick another Pace unit and i'm not trying to do anything crazy, just get a more stable wifi network in my 2-storey house.

Appreciate any comments on this - i have a very basic understanding of IP's etc but clearly nowhere near enough !! Thank you Kev

Responses

Brand User
ATTHelp

Community Support

 • 

124.1K Messages

a month ago

Hey, @Pistonbroke2. We'd be glad to help you set up your new router.

 

So is it the new replacement or the old gateway that you can no longer reset using the button? If you're able to, we'd highly recommend Factory Resetting both your Gateway, and your 3rd party router. Once that's all done you will want to set up IP Passthrough on the gateway.

 

Let us know if this helps, or if you aren't able to do it.

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

8 Messages

ATTHelp, thankyou for replying to me.

So the no reset / bricked Gateway issue was unresolved by the service technician on-line - he could not reset it either from his end.

AT&T sent me another gateway which arrived yesterday - unfortunately the same exact model Pace 5268AC. That also took a bunch of resets back to factory default (3 times) while on the phone with the ATT technician again just to get it working (maybe DSL wiring issues ?). Each reset took over 6 minutes ! Eventually the ATT Network seemed reasonably stable, though the Phone line keeps dropping out imtermittently now (house alarm flags the lost land line connection) which is a real pain, but it's internet i need more than anything.

I've factory reset both the AT&T router and the Netgear router "behind" it - its obviously after the ATT Gateway but everyone say behind ? and i put the ATT onto the 172.16... subnet and my Netgear to give out 192.168 DHCP adresses for now - this because wife needs to have internet access (Wi Fi from the ATT Gateway), while i try and work out how to make the Netgear router work better - it shows about 1/3 the download speed of the ATT router side when tested and is obviously wayyy slower browsing right now, so something in the setup is not correct.

What i am trying to get is a straightforward AND correct method to hook up the Netgear AX8 router to the Pace Gateway, and confirm correct settings in the AT&T Gateway, specifically if i have to : Change the firewall settings, add a DMZ+ / Pinhole for the Netgear router, turn off IPV6 (read that somewwhere), setup the Netgear in AP mode etc....

I'm not network savvy, but logical enough to be able to access the ATT Gateway, The Netgear AX8 Router and the Netgear AX6000 mesh extender setup i have - just do not know what settings to put in them...

Any help much appreciated to get the Netgear to wifi as fast as the ATT part. Thanks in advance of ANY ideas on this.... Kev

my thoughts

Employee

 • 

15.5K Messages

If all your wanting is to use your netgear as a wireless access point (WAP) recommend connecting LAN to LAN and disable the wifi from the gateway. Should not need to change any settings on either device.

Factory Resetting a 5268 can take several minutes, up to 15, to come back up and working due to the amounts of software updates that may occur. This is especially true with a replacement model.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
browndk26

ACE - Professor

 • 

2.5K Messages

@Pistonbroke2 when setting up a router behind the gateway, don’t change the gateway default ip. You change the router lan ip.

I agree with @my thoughts. Use the netgear as an access point.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

8 Messages

My Thoughts, Browndk26... Thank you for jumping in here with more information. It conflicts a little with that from ATTHelp: "you will want to set up IP Passthrough" on the gateway" however i did not have any success with the "Allow all Applications(DMZplus mode)" anyways.

So tomorrow AM i will reset both the ATT Pace Gateway and NEtgear AX8 Router to Factory Default, disable WiFi on the Pace and link the 2 devices with a Lan port on the 5268 and a LAN port on the Netgear Router (NOT the Internet or WAN Port).

Do i have that correct guys ? No other changes needed, except to make sure the Netgear AX80 is in Access Point Mode ?

Thank you again for the help, much appreciated - funny (or not so much) that you can spend hundreds of dollars on the latest greatest Netgear "WiFi 6 Mesh Network" router and extender, based on their advertising, but they refuse to directly support the products with specific detailed instructions on setup with a third party Modem, and without that the end WiFi experience is drastically slower than the basic standalone Gateway ! I have learned an expensive lesson here !

Regards, Kev

New Member

 • 

8 Messages

Heh My Thoughts...... When i went into the Netgear configuration, on setting the netgear router for wireless access point (WAP), you recommended connecting LAN to LAN .... But the Netgear config says to connect WAP with LAN (gateway) to WAN (internet port) on the netgear ? Thoughts ? Pic attached of setup page...

not second guessing you at all, just trying to understand why i'm doing each step ?

Thanks again, Kev

Brand User
ATTHelp

Community Support

 • 

124.1K Messages

Good Morning @Pistonbroke2,

 

That photo is correct and shows RG LAN connection (ports labelled 1-4) to connect to Netgear WAN port. Then configure Ip Passthrough on the 5268ac and assign the Netgear as the secondary router then powercycle the Netgear so it obtains the correct IP address which should be Public and not Private 192.xxx.xxx.xxx. 

 

Let us know how it works out.

 

RoyN, Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
browndk26

ACE - Professor

 • 

2.5K Messages

@Pistonbroke2

Follow the netgear setup instructions.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

8 Messages

OK Roy I will try that. I did connect LAN to LAN without any pass through setting on the 5268AC and with the Gateway WiFi turned off, last night and currently it seems to be working,

I have around 26-29 Mbps download speed at all Wi-Fi device locations (TVs etc) around the 2 stories in my house, which is what I was after (AT&T here only has 25 Mb DSL service available in this area). Would there be any security issues with the setup as I have it now ? Will try your recommendation station anyway and let you know the result

Again, appreciate the help

Kev

Brand User
ATTHelp

Community Support

 • 

124.1K Messages

Here to help, @Pistonbroke2.

 

Your current setup should work well without any major security issues. You can also try using IP pass through as @RoyN recommended.

 

Let us know if you have any other questions.

 

Elmi, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

8 Messages

thanks Elmi, I’m going to leave the current setup for a few days to see if it’s stable while wi-fi streaming TV in two locations...

I’ll then try the LAN/WAN setup with the firewall “pinhole”

If I am understanding this right, in my current setup (LAN to LAN), Internet firewall is provided by the Pace Router, and the Netgear firewall is effectively bypassed as traffic is going direct to the Local side of the Nethear device and not the Internet port ?

The LAN to WAN setup then o assume would provide firewall at the Netgear Router (traffic through internet port), but would bypass the Pace firewall because of the Passthrough DMZ setting ?

Am I understanding this correctly guys ? Presumably if traffic were to have to go through the firewall of both devices, would that slow everting down ?

Appreciate the knowledge Base here everyone

Thanks again, Kev

Sandpipers

Scholar

 • 

205 Messages

If you are using the Netgear as an access point and not a router, many people, including myself, have found much better performance with the LAN to LAN connection. Read the post here, especially from #9 on. If it's working now, I wouldn't change it nor worry about passthrough.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/WAN-OR-LAN-Port-for-Access-Point/td-p/1066674

Brand User
ATTHelp

Community Support

 • 

124.1K Messages

@Pistonbroke2.

 

 

If your current set up is working as it should, I would recommend leaving it that way or you can also try using IP pass through and determine which one works best for you. The firewall will depend on which set up you end up using. Let us know which set up you end up using and if you have any other questions. 

 

Elmi, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question