Community Support
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6.7K Messages
Setting up Your 3rd Party Devices - Solutions from the AT&T Community Forums
Learn how to set up your device to AT&T Internet
Setting up your equipment can be easy, or it can be hard. Depending on your level of expertise, will determine your course of action.
Setting up Internet of Things like streaming devices, gaming systems, IP cameras, and Wi-Fi bulbs are pretty straightforward, just enter the Wi-Fi Network and Passcode. Other items, like setting up a network, servers, peer 2 peer software or some routers, may be beyond what AT&T can help with. Unfortunately, AT&T does not support 3rd Party hardware, apps, and programs. Luckily, we have great ACE's, Community Forums Super Users, who come in to save the day.
If you are having trouble setting up your equipment, we recommend:
- Reviewing setup instructions that came with your device
- Visit the manufacturer's website
- Visit the forums community for that product
- If you are not familiar with high-level networking, contacting a professional is recommended
Below you'll find some basic setup information for some popular devices. Some links will go directly to the manufacturer, others to AT&T pages. If you do not see your equipment below, you can normally find support solutions online.
Wireless Setup
- Find your Wireless Name and Password
- Learn how to improve your Wi-Fi Signal
- How to minimize Wireless Interference - a community solution
- The best place to place your modem in your home
Third Party Routers
How to setup Bridge Mode, IP Passthrough, and DMZ
How to setup Statis IP, Reverse DNS/ PTR Request, Port Forwarding
- Learn how to setup Static IP for your Motorola or 2Wire/ Pace Modem
- Reverse DNS/ PTR Request
- Port Forwarding
Client Mail
Setting up email is different these days when using a client. To secure your email experience, AT&T has
- Learn about Oauth or Secure Mail Key - needed when using a client
- Learn how to set up your client
- Email Troubleshooting
Smart TVs
Gaming Systems
Setting up your gaming system should be simple. Below you find links to the manufacturer site to connect. If you noticed your console will not connect, reset your modem and try again. In some instances, you made need to forget the network and try again.
Streaming Devices
- Connect your Chromecast to the internet
- How to cast to Netflix to TV
- Additional Chromecast Setup Tips
- Roku Internet Setup
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
For additional help and/or content, please stop by our U-verse TV Apps Community.
ATTU-verseCare
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bradleet
Contributor
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1 Message
7 years ago
Looking to connect an external storage device to the rotuer direct through USB and being able to access that drive over the USB.
I'm not having any success locating the drive on the network.
I have the newest MacBook Pro running OS X El Captain 10.11.5
Thanks for your help.
Brad
AT&T Uverse and Wireless customer.
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GARYCH
Contributor
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2 Messages
6 years ago
TRYING TO FIND THE BEST MEDIA PLAYER FOR STREAMING WITH OUR ATT ROUTER AND GENIE SYSTEM? OUR TVS ARE ETHERNETED FROM OUR ROUTER. ROKU 4, ROKU ULTRA? NEED INFO...
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JasonReach
Contributor
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1 Message
6 years ago
I have a Motorola VAP2500 modem and Model 5268ACFXN ATAT router.
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willynsandiego
Contributor
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3 Messages
6 years ago
im trying to find out how to use my MAC email client simply as a backup for my att email during this att.net mail transitory period with yahoo.com mail in case i lose any of my sbcglobal.net email. AND SOMEHOW INCORRECTLY GOT SENT HERE
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misslilac08
Contributor
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2 Messages
5 years ago
Need help connecting my wii to my WiFi network
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ganemesis
Contributor
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3 Messages
4 years ago
I need help adding a router to my AT&T U-Verse service. My AT&T gateway is a Pace 5268AC and I want to add a TP-Link Archer C4000. I tried DMZplus and it was flaky, meaning it worked great and then not at all. Currently, I'm just using the AT&T gateway with streaming and WiFi issues. When the Archer C4000 was working, all the issues went away. I've noticed that the AT&T Settings>System Info>Event Notifications no longer has a square box to check for "Router Behind Router Detection." When it was working correctly, I could see my Archer C4000 under DMZplus with ALL ALL and the WAN IP address. My TP-Link Archer C4000 uses 192.168.0.1 and I changed the Pace to 172.16.0.1. Some detailed, clear instructions would make it nice. Thank you, Todd
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Kuchiye
New Member
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2 Messages
2 years ago
Can’t connect my Arlo home security device which requires port 40 or port 443 which works on 2.4 GB with my ATt gateway SKU60233
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Lookingforhelpplease
New Member
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2 Messages
2 years ago
Help! Which sound bar will connect to my genie remote
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