Service still slow after tech installed new router/modem, Legacy ?
Dec. 15 our DSL Broadband Service became very slow and kept disconnecting. Resetting provided only temporary improvement. Contacting Customer Service has been time consuming and fruitless effort. At this time I have invested at least 10 hours in just talking to your Customer Service Phone and Chat Representatives. First Service Tech came out 17th of December and replaced the underground line which helped the disconnecting issue, but speed was still very slow. Second tech came out on Friday 29th of December and replaced the Gateway 7550 Modem/Router, but speed is still too slow to load even AT&T's own web page in less than 15 minutes. Second Service Tech had suggested upgrading service, but investigation says we have the best you will provide in our area. Im now getting a message on my iPad that this Brand New equipment installed by Tech on Friday is a "Legacy Router" and too suboptimal to work. Customer Service said they would send someone today, but no one ever came or even called to reschedule. Its now December 31st and Im tired of being bounced between customer service agents, and being asked to perform the same tests over and over or asked if Im intrested in switching to Directv. If you werent my only choice for broadband DSL in my area I would have fired you and started a new service with someone else.