Samsung UN32J5205AF 32" LED TV SLOW WIFI

Hello @michaeltking79, let’s see what we can do!

Are you only experiencing slowdowns on your T.V.?

Also, have you tried disconnecting form the router and reconnecting onto it to see if that makes any difference?

Please let us know if it does.  

Mihai AT&T Community Specialist

I am experiencing slowdowns because there is something going on with the WIFI connection. I've tried power cycling both devices and reestablishing connections. I've also tried blacklisting the MAC addy of the TV from the 5Ghz band and it wouldn't connect to the lower Ghz band.

It was working fine with my Pace ADSL RG on a 12mbit connection. Thanks!

Hi There @michaeltking79

We do understand that you are having a problem with using the WiFi connection on your Smart TV.  

Let us concentrate on the physical location of the router for just a moment. 

Distance can be a major factor in slow WiFi speed. The farther way the device is from the router the slower the signal is. Also if there are any physical obstructions or  no line-of sight, the signal can be weak as well.  You could also be getting interference: Please click here: Slow Wi-Fi Speeds - Help and Things To Know From AT&T then scroll down to "Minimize Interference" and click on: Tips To Improve Modem Environment and Weak Wi-Fi Signal - Tips From AT&T To Improve Your Experience!  Those links provide the best environmental tips and tricks that can provide the best WiFi speeds in your phone. 

Also if distance is the problem,  then you can also think about using WiFi extenders. They can provide a way to bridge the gap between the device and the router, if moving the router is not an option.  We do support the AirTies WiFi Extenders.  

Here is a good link to support article to another way to manage your WiFi connections: Check out Smart Home Manager 

The Smart Home Manager can tell you if The AirTies extenders are right for you.  There is a video in the link above that will tell you how and what you can do with the Smart Home Manager. 

Also, here is a great link that will tell you about the AirTies WiFi Extenders that I mentioned earlier: Learn about AT&T Smart Wi-Fi Extender - AirTies 4920

Please let us know if those things work for you. 

Matthew, AT&T Community Specialist

The TV is less than 15ft from the RG and the path is unobstructed. The signal is at 80% or better than I have no other devices that use wireless technologies in the apartment besides one Galaxy S7. Again, it worked perfectly with the last Pace RG. The cell phones and laptop work fine with the RG from all points in the apartment. It's something to do with the RG, whether it's the configuration or an incompatibility in wireless device chipsets. I am a UNIX/Linux/Windows systems administrator and have been working with computers and networks since 2001, I was configuring Cisco gigabit fiber hardware in the mid 2000's... I'm aware of the obvious causes of conflict and have tried normal resolutions.

Thank you for clarifying the placement of your TV and gateway for us.

While you were troubleshooting on your end, did you happen to see what the status light on your gateway were doing while attempting to stream from your smart TV apps?

Additionally, is it feasible for you to hardwire your TV to the gateway using an Ethernet? If your TV is the only device experiencing this slow down, this should be a quick way to resolve your issue.

Let us know if you need any further assistance.

Alexander, AT&T Community Specialist

The only variable that's changed in the scenario is the RG, it's not feasible to connect the TV with CAT-6e cable. I would have to rearrange my entire living room or run the cable across the middle of my living room and seeing that I have severe spinal injuries the last thing I need to be doing is heavy lifting or tripping over cords. I didn't see the status lights on the RG but I was watching firewall logs blocking packets from IP's off your network through the WAN IP and the  LAN IP of the TV.

I would say that it's more than likely AT&T's cheap $70 RG that is the only new variable than it is my high quality $400 Samsung TV.

No worries. If hardwiring your TV is not an option, let's try something else.

After some research, it appears that your model TV uses the 802.11ac Wi-Fi protocol, which is best used on a 5 GHz band. Earlier it seemed like you were trying to block your TV's connection to the 5 GHz band, so that could affect your streaming speeds.

Additionally, have you looked into manually setting your DNS settings on your TV? Setting your DNS servers in your network settings on the TV could help stabilize your connection and increase your speeds. Google provides a couple DNS servers for free (https://soc.att.com/2VRfPLq being the primary one) that should help you.

We hope this helps!

Alexander, AT&T Community Specialist

It seems like y'all aren't listening to me. I said " I've also tried blacklisting the MAC addy of the TV from the 5Ghz band and it wouldn't connect to the lower Ghz band." which clearly indicates it would only connect to the 5ghz band so how could a band the TV not even connect to affect streaming? I've already manually set the DNS on the TV to 8.8.8.8. As a sysadmin, I know (and as a tech you should too) that if it were a DNS issue images service probably wouldn't work at all as I doubt the smart TV's software and apps are programmed to IP's and not domain names. Please, focus.

Michael

I could have sworn I also said " I am a UNIX/Linux/Windows systems administrator and have been working with computers and networks since 2001, I was configuring Cisco gigabit fiber hardware in the mid 2000's... I'm aware of the obvious causes of conflict and have tried normal resolutions." also...