New Member
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1 Message
Same issue can't ping the gateway
Started in early February.
first technician changed the modem.
Second technician told me my twisted pairs were bad.
third technician changed the port at the street
Fourth technician conditioned the lines.
Fifth technician said he would escalate the problem and get back to me which he never. did
Sixth technician schedule to show up 8 to 12:00 today it's 1:00 p.m. now
problems intermittent so still not fixed
Two techs eventually show up, tell me AT&T network is perfect, and no one else is having issue.
(even after I show them the 12 pages here of users having same issue)
I must have too many devices connected
(about same amount as 4 years ago when it worked).
Told my devices, especially my security cameras, are uploading too much data to the cloud
(this is after telling them most of my devices, except my desktop pc, download but do not upload.
My security cameras are connected to a local DVR, not connected to cloud, and do not upload.)
ATTHelp
Community Support
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215.6K Messages
3 months ago
Let's get to the root cause of your service being intermittent, @goldsheet!
We understand how important it is to have a stable connection.
Since you've already done extensive troubleshooting, let's move this conversation into a direct message. This way we can access your account to run some additional tests. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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