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goldsheet's profile

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1 Message

Friday, March 24th, 2023 7:52 PM

Same issue can't ping the gateway

​​​Started in early February.​​​

​​​first technician changed the modem.​​​

​​​Second technician told me my twisted pairs were bad.​​​

​​​third technician changed the port at the street​​​

​​​Fourth technician conditioned the lines. ​​​

​​​Fifth technician said he would escalate the problem and get back to me which he never.​​ did

​​​Sixth technician schedule to show up 8 to 12:00 today it's 1:00 p.m. now​​​

​​​problems intermittent so still not fixed​​​

​Two techs eventually show up, tell me AT&T network is perfect, and no one else is having issue.​

​(even after I show them the 12 pages here of users having same issue)​

​I must have too many devices connected​

​(about same amount as 4 years ago when it worked).​

​Told my devices, especially my security cameras, are uploading too much data to the cloud ​

​(​this is after telling them most of my devices, except my desktop pc, download but do not upload.​

​My security cameras are connected to a local DVR, not connected to cloud, and do not upload.​)

Community Support

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232.2K Messages

1 year ago

Let's get to the root cause of your service being intermittent, @goldsheet!

 

We understand how important it is to have a stable connection.

 

Since you've already done extensive troubleshooting, let's move this conversation into a direct message. This way we can access your account to run some additional tests. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

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