New Member
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2 Messages
Router resets after 25 hours and 10 min
I have been chasing a reboot problem for the past 3 months. The router reboots after 25 hours and +/- 15 min. This is almost like clock work. I have tried a number of solutions. The most recent was to setup a router behind the ATT modem to validate that I didn't have an excess of equipment hitting the att modem/router. That didn't help. I have also disabled IP6 which has had no impact. I have had the ATT technicians on site several times and they have found no issues with the lines and told me I have too many devices on the network (which is why I tried my own router). I am also on my 3 rd router from ATT. I am at a loss. My only recourse if this doesn't get resolved is to abandon UVerse.
I see others have reported this problem here but none of those posts seem to provide a solution.
ATTHelp
Community Support
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210.9K Messages
2 months ago
We're here to help you with your Gateway setup, sprechers.
In order for us to check what's occurring with your internet connection, we'd like to invite you to a Direct Message.
Please keep an eye out for a notification in the upper right corner of the screen. We look forward to speaking with you.
Donovan, AT&T Community Specialist
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gr8sho
ACE - Professor
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4.1K Messages
2 months ago
@sprechers Do you have a BGW210 model gateway there? If yes, what version of firmware does it show? This information is visible in the management console accessible at 192.168.1.254.
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sprechers
New Member
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2 Messages
2 months ago
The modem I have currently is the BGW210 and the firmware version is 3.20.5. I should note that I have had several modems over the last few months and have experienced a reset issue but not to this frequency. One of the modems I had was a 5268AC but that was replaced back on Dec 27 with a new (first service date of Dec 27) modem via a tech visit.
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