New Member
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2 Messages
Router not working
My router is getting power but no lights on the front.
New Member
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2 Messages
My router is getting power but no lights on the front.
ATTHelp
Community Support
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215.2K Messages
10 months ago
Hello @Peach416! We understand how important it can be to maintain a reliable internet connection. No problem, let's see how we can get your router connected!
How are you confirming the router is receiving power if there are no visible lights shown? Can you try using a different outlet?
We recommend you reboot your Wi-Fi gateway. This may help improve any connection issues you may be experiencing.
Please let us know if this works for you! Thank you for contacting the AT&T Community Forums.
Shakendra, AT&T Community Specialist
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tonydi
ACE - Guru
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9.9K Messages
10 months ago
Call in and ask for them to ship you a replacement. 800-288-2020
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