New Member
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4 Messages
Router not working
Tried the reboot from the support website and nothing happened. Non of the lights are on. The local store said I need a new one. How do I order a new router?
New Member
•
4 Messages
Tried the reboot from the support website and nothing happened. Non of the lights are on. The local store said I need a new one. How do I order a new router?
Accepted Solution
Official Solution
davemize
ACE - Professor
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3.7K Messages
4 years ago
Make sure your gateway's power supply is plugged into to an active outlet, and that the other end is plugged into the power receptacle on the back of the gateway. If lights still aren't on, you'll call 800.288.2020 for service; be prepared for long wait times to get through.
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RockingU-verse
Employee
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99 Messages
4 years ago
Since our hold times are extremely long at this point due to the COVID-19 crisis, I would recommend that you attempt to use the Troubleshoot & Repair tool with a smart device (connected to your cellular network/LTE). It uses the same diagnostic tools that our call center agents have and can handle the gateway replacement process, if that is deteremined to be the problem.
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