New Member
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5 Messages
Router not providing WiFi signal
We recently had power fluctuations and now our AT&T router is not providing WiFi. We Ethernet signal, and all lights are green. I have tried resetting the router several time with no luck.
Do I need a new router?
Greg W
skeeterintexas
ACE - Expert
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24.6K Messages
2 months ago
Call CS 1-800-288-2020. If it is determined that the gateway is not working properly a replacement will be sent for a self-install.
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tonydi
ACE - Guru
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9.9K Messages
2 months ago
Greg you said you "reset" the router. Does that mean you powered it off and back on, or did you do a factory reset (holding the reset button for >15 secs)? If you haven't tried the latter, give it a shot. If it doesn't fix the issue, do what skeeterintexas suggested.
Note that if you have any customized settings in the gateway like changing the wifi SSID's and/or passwords, added port forwarding, etc, those will get wiped out by the factory reset and you'll need to re-enter them.
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