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Wed, Apr 8, 2020 6:01 PM

Router mail out

I have an ATT router that needs to be mailed out. I can’t leave my house do to the situation of covid-19. Can you help me figure out how I can mail this without leaving my house? Or can you extend the date time to mail it? The time I have for this is April 18th.


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8 months ago

Hey @Susanmray78,

We understand that you're having concerns about return equipment. Don't worry we can help answer that for you.

Due to the recent pandemic return equipment time-frames has been extended. It went from 21 days to 60 days. So after the 18th you would still have 39 calendar left to return your equipment.

Hope that helps to get a better understanding of when you can return equipment. Please let us know if that answers your question.

Charles, AT&T Community Specialist

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