Skip to main content
AT&T Community Forums



1 Message

Mon, Feb 26, 2018 11:37 PM

Router help

Hi there,,,I'm trying to back up to iCloud and need to turn on UPnP or NAT-PMP on my router.  Don't let the abbreviations fool you.  I do not know what I'm doing with issues like this! Thanks, Suzie


Accepted Solution

Official Solution

Brand User

Community Support


123.9K Messages

2 years ago

 Hello @Soozla,
Thank you for reaching out to the Community Forums!  To answer your question none of the routers we offer allow for uPnP due to it causes huge security holes.
 However, there is a way to work around it. If you know the ports you need to open you are able to create the rule yourself in the router.
You are also able to attach a router to our router that has uPnP functionality. You would just have to setup our U-verse router for it.
 Here are some extremely helpful posts explaining it depending on your router.

 Please let me know if this helps.

Traci, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



1 Message

a year ago

For my xbox I cant chat because the UPnP is not succsessful how do I fix it? And my nat type is strict.

Get started...

Ask a new question