Announcements
HBO Max - where HBO meets so much more!

New Member

 • 

1 Message

Sat, Mar 28, 2020 1:34 AM

Router Arris NVG589

I have a three story house, router is on the 3rd floor. I realize it should be on the 2nd but it is not. I bought the AT&T Extender and although I thought it was working it has not helped on the 2nd floor. I was trouble shooting and it said the Router did not support extenders? Is this correct and can I change routers?

Responses

Brand User
ATTHelp

New Member

 • 

120K Messages

2 months ago

Hi @holly1160,

 

Our modems do support Wi-Fi Extenders. The one extender your modem does not support is the AT&T Airties. 

 

In regards to your Wi-Fi Signal, our Wi-Fi Tips page has information on what you can do to improve your Wi-Fi and what can cause issues. 

 

Check out the link before getting an extender. It may help. 

 

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.