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Sat, Mar 28, 2020 1:34 AM

Router Arris NVG589

I have a three story house, router is on the 3rd floor. I realize it should be on the 2nd but it is not. I bought the AT&T Extender and although I thought it was working it has not helped on the 2nd floor. I was trouble shooting and it said the Router did not support extenders? Is this correct and can I change routers?


Brand User

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120K Messages

2 months ago

Hi @holly1160,


Our modems do support Wi-Fi Extenders. The one extender your modem does not support is the AT&T Airties. 


In regards to your Wi-Fi Signal, our Wi-Fi Tips page has information on what you can do to improve your Wi-Fi and what can cause issues. 


Check out the link before getting an extender. It may help. 


ChrisZ, AT&T Community Specialist 

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