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Contributor

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1 Message

Thu, Nov 8, 2018 8:56 PM

returning equipment

I cancelled Direct tv on 18-Oct-2018.  I took the equipment to Fedex on 27-Oct-2018 and returned the equipment.  I received a notice saying a box will be sent to me to return the equipment.  At FedEx, I received a receipt saying

they will ship the equipment back.  Today, I received a notice saying another box will be sent to return the equipment.  What do I do now ?

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ATTHelp

Administrator

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108.7K Messages

a year ago

Hi, @jsmarutiak.

That's an odd situation to be in, but either that box was sent in error, or our system recognized that you may have been outside of the acceptable range to a nearest shipping location, so the box was shipped out to you automatically.

As long as you have a FedEx tracking number for the equipment you took to the store, then you can recycle the return box that is being shipped to you.

If you run into any other problems or have any other questions, let us know.

John, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

8 months ago

I did not cancel my directv,but I was sent a return box.