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Kota316's profile

1 Message

Monday, March 11th, 2024 12:18 AM

Return equipment

I forgot to return my AT&T equipment after I canceled my service about a year ago. Its been packed in the box I was supposed to return it in put up in my pantry. I didn't remember til I checked my credit karma and saw the outstanding balance from AT&T. Is it too late to return it to at least get some of the amount lowered?

Former Employee


22.4K Messages

2 months ago

Per the TOS you agreed to when establishing the service…

equipment should be returned within 21 days of canceling or be charged.

Can receive a credit if returned within 6 months…

As you state close to a year you owe the full amount and can try to sell the equipment for whatever you can get, or return it to ATT with no credit.

f. Return of AT&T Equipment:

Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the AT&T Equipment within this time period. If all AT&T Equipment is returned within six (6) months of termination, any fees charged for such AT&T Equipment will be refunded (other than fees for damages). No refunds will be made for AT&T Equipment returned more than six (6) months after termination. This Paragraph also applies if your existing equipment is replaced or upgraded for any reason.

ACE - Expert


27.8K Messages

2 months ago

Since ATT equipment is leased from ATT (and owned by ATT), it would be problematic if you attempt to sell said equipment.

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