Tutor
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4 Messages
Return equipment
I cancelled my service and was supposed to get an email about how to return equipments. I haven't received an email yet. I've checked my junk folder too. How long does it take to get the email?
Tutor
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4 Messages
JefferMC
ACE - Expert
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35K Messages
6 years ago
Which, AFAIK, are unreturnable. The letter was accurate.
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JefferMC
ACE - Expert
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35K Messages
6 years ago
@Birdyman, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.
You should instead call the appropriate customer service number from the Contact Us link below.
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Anonymous
New Member
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25.7K Messages
6 years ago
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Anonymous
New Member
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25.7K Messages
6 years ago
Unless one has the complete story- please refrain from responding
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JefferMC
ACE - Expert
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35K Messages
6 years ago
How about it @litzdog911. I know they don't want the cables. Would they really want the bridge back?
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litzdog911
ACE - Sage
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53.6K Messages
6 years ago
I don't think so.
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jonesmegan
Contributor
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2 Messages
6 years ago
Hello.
my husband and I just moved and we kept ATT for our internet. The guy that set it up used our cords and motum from our previous place, however, I just received an email saying I need to return the equipment by 8/21/18 or else I will be charged. What do I do?
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JefferMC
ACE - Expert
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35K Messages
6 years ago
Contact customer service at 800-288-2020 and tell them what's going on. If you can't get it resolved to your satisfaction, post back here and we'll see if we can get you some help.
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Mp012586
Contributor
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1 Message
6 years ago
Mlm
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jonesmegan
Contributor
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2 Messages
6 years ago
tech guy did not provide replacement parts, therefore we do not have
anything to return because we are using them. He said to call back if we
are still charged for it by the 21st. Thank you!
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