Return equipment packaging information
I have spent hours on the phone being transferred everywhere and getting bits and pieces of information from ppl. I am a single mom and finally cleaned up my credit and turned my application in to buy a home friday. I noticed today that my credit report shows a new collection from ATT that I didnt turn in my modem in 2019. I absolutely remember turning it in to staples after getting my return package paperwork from ATT. I remember doing it because I was angry having to wait in line so long and using up my lunch break. The shocking thing was the last lady I spoke with wouldnt even tell me the return address, where the package was sent to, so I could find the tracking information. You know what ATT facility. She said she didnt know, what? She is reading outloud my case information but becomes silent on important information. Told me that she knew more than what she was offering. My thing is why not help me with all information so that I can find the tracking. One guy said he saw part of a number and five X's before it. He was able to give the address to where the box came to ship. This $161 is like a million dollars to me because according to USDA you can not have paid any collection off within the last six months. I recorded the conversations and if I am unable to buy a home because nobody wants to help , I swear on God Im going to contact fedex and the manager of staples and find the day that I took it up there along with tracking information. The grief I have been through along with pain and suffering. I will seek legal advice!!!