Contributor
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2 Messages
Residential gateway modem fee
I have been paying a $7 monthly fee for my gateway since we've had the service. Is there a way for me to buy the modem where I'm not paying this fee?
I have been paying a $7 monthly fee for my gateway since we've had the service. Is there a way for me to buy the modem where I'm not paying this fee?
Darknessrise
Professor
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2.4K Messages
10 years ago
When it comes to rented gateways, any gateway you purchase similar to yours will have been stolen from AT&T. That usually causes problems especially if it's flagged stolen in the AT&T system.
On top of that, someone recently tried to buy their own gateway and tried to get the charges removed and for months it was there without change.
In other words, it's not worth the trouble.
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dxdragonboi
Contributor
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1 Message
10 years ago
I purchased the 3600 and started getting charged a lease fee 7 months after I started service. I was told the same exact information when I called to initiate service about purchasing over leasing. I have tried to get the charges reversed only to be told I am not paying a fee for equipment leasing, as the fee's name suggests, I am paying for future support, that I did not sign up for, but is listed as equipment lease fee. And the lease fee changed in price from $6 to $7 a few months back.
I wonder how many other subscribers have this issue. I imagine only a few actually post about it.
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RandyStephenson
Contributor
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1 Message
9 years ago
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JefferMC
ACE - Expert
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35K Messages
9 years ago
Please click this
Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your avatar and name) in a business day or three. Speed things up by including your Billing Account Number, and the best time and way to reach you.
Make it clear that you've purchased the modem and that you either expect a refund/credit for the gateway, or a removal of the lease fee. Starting this month, they no longer sell any gateways; if you had to have yours replaced today, they'd install one without payment and start charging you rent; however, pre-existing purchases aren't supposed to be charged the monthly fee. If you've had it less than 12 months, maybe you could return the existing one for credit and get a new rental.
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