latinacruse's profile

New Member


1 Message

Wednesday, February 8th, 2023 6:28 AM

Reset my modem

Reset modem and now I don't have any Wi-Fi light on at all??


Community Support


211K Messages

2 months ago

We'd be glad to help you restore your Wi-Fi connection, latinacruse.


Did you perform a soft reset where you unplugged the gateway from the wall, or a factory reset where you pressed the red reset button on the back?


If you haven't performed a factory reset, we recommend doing so. It's a good way to refresh everything and start over to reestablish your Wi-Fi connection. Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi network name (SSID). You can change them back after the factory reset.


Here are the steps:

  • Locate the small red button and pinhole on the lower rear of the gateway
  • Depress for ~15 seconds

Let us know if you were able to restore your Wi-Fi connection, or if you need further assistance.


Aminah, AT&T Community Specialist


ACE - Expert


31.6K Messages

2 months ago

The Wi-Fi light indicates that something has connected to your Gateway.  If nothing has an active connection, the light will remain off.  If you actually did do a Factory Reset, and the SSID / passphrase had been customized, those customizations were lost and nothing will be able to connect to the factory-default SSID/passphrase.  

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