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Cdogge's profile

New Member

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1 Message

Thursday, May 11th, 2023 6:23 PM

Reporting an outage

How do you report an outage when over 100 have no internet but AT&T keeps insisting there is no outage? It’s the 2nd time in the last month and both times they refuse to acknowledge there is an outage. 

Community Support

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232.4K Messages

1 year ago

We're here to assist with your internet service, @Cdogge!

 

For the most up -to-date information on a network event in your area, we recommend viewing our online tool. You'll just need to sign in, and it will tell you exactly what is going on in your area along with an estimated time of repair, if there is one.

 

Now, when you check the link, if nothing is showing we recommend restarting your gateway. This is recommended after any network event in an area.

 

You can follow these steps to reset your gateway:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Along with the information above, can you let us know the status of your gateway lights when you experiencing the interruption you are mentioning? If any are red or flashing, it's possible it could be an equipment issue.

 

Please let us know if this helps! If not, we can bring you into a direct message to take a closer look at your services.

 

CalebP, AT&T Community Specialist 

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