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ealbers's profile

Tutor

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5 Messages

Wed, Nov 20, 2019 9:53 PM

Replacing a gateway

My gateway is constantly disconnecting throughout the day and I think I would like to replace it. How can I do so and how much will it cost? 

 

I have an old PACE gateway from the early 2010's. 

browndk26

ACE - Professor

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4.7K Messages

3年前

@ealbers 

Call (800) 288-2020. Follow the phone prompts to speak to a rep. Tell them the problem and you want a newer gateway. They should run a line check. If they detect a problem they may schedule a tech visit. If there is no need for a tech they should be able to mail you a  replacement gateway. Follow the instructions and return the old gateway within 21 days. What internet speed do you have and what to service (if any) from att?

Tutor

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5 Messages

3年前

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