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briananstett's profile

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3 Messages

Wednesday, February 22nd, 2023 5:22 PM

Remove Domain from Home Network Security Block List

My company's legitimate website and subdomains are being blocked by AT&T's Home Network Security feature. If AT&T users disable the Home Network Security feature, they can view our website fine. Users with different internet providers have no issues viewing our website. 

I don't know who at AT&T I need to get in contact with to get my website/domain removed from their block list. Could someone point me in the right direction?

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27 Messages

1 year ago

(This is a cross-post, but you may not see the other one since you didn't start that topic.)

24g.lxp.live is the domain in question.

Because you are using Cloudfront as a reverse proxy, I can see why you would have a problem if AT&T is blocking by IP address.  According to a search I conducted before posting this, 62 websites are currently using the same IP address as your domain, and 8 websites used the address previously (and most likely a lot more than that in the more distant past).  So, if AT&T blocks IP addresses instead of domain names in its "Home Network Security" list, your domain is being blocked as a consequence of sharing an IP address with some other blocked domain.

If you don't get a satisfactory resolution from AT&T, I would contact Cloudfront and get it to move your domain to another IP address.  It has plenty of proxies.

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