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Contributor
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2 Messages
Random lag spikes at certain times
At around 8-10 P.M. EST, my network connection becomes very lackluster, and since I'm a gamer, my ping skyrockets to the near maximum. I would like to know why this happens and how I can prevent this. This has been occuring nearly everyday since the past month.
Responses
ATTDmitriyCM
Community Manager
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9.6K Messages
7 years ago
Hello @Dregga
It might be an issue with network congestion, as more people watch streaming video and play games during the prime time, usually in the evenings. What service do you have? Are there any other users in your household?
Thanks,
Dmitriy
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Dregga
Contributor
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2 Messages
7 years ago
Yes, I live with my mother, but she never uses her computer, so I'm the only one actually using one. As for service, I'm not exactly sure what you're asking- I'm using U-verse, and is there any possible way I can stop, or at least lessen the lag it causes?
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ATTDmitriyCM
Community Manager
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9.6K Messages
7 years ago
Thank you for the info, I meant what speed tear do you have? Since you have U-verse, please send a private message to our U-VerseCare team by clicking here and one of our specialists will be happy to help!
Please include your name, account number, phone number and the best time you can be reached.
Thanks,
Dmitriy
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