Profile Upgrade 25Mbps to 35Mbps
First of all, I'd like to personally thank SomeJoe for the easy-to-use U-verse Realtime. The issue that I'm having is minor, however I'd appreciate the ability to have 3/4 HD streams not limit the bandwidth of the 12Mbps internet. Tonight I'm using 3HD streams and it dips my internet from it's standard 12Mbps download to about 7-8Mbps. When I turn off a stream, the download hops back up to 12Mbps (approx).
With being <1000ft from VRAD and no apparent line issues (had the massive historical FEC dump corrected by a prem tech who terminated the BB line running to other jacks) I believe I would be eligible for a 32Mbps profile. Who would I contact, via the forums, to change a 25Mbps/3Mbps profile to 32Mbps/5Mbps profile?