Contributor
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1 Message
printer issues
We had internet issues, and in seeking a solution, ATT sent a new router, which the tech said was better than the one we had. However, since that time, my printer does not always work. Sometimes yes, sometimes no. When it does not print, the message on my iMac states, "Printer not connected," yet the wifi icon and the reports printed by the printer state it is connected to my network. An electrical engineer I know suggested that because we have a total of 9 devices connected to the network, my printer gets "punted off" and I would need to restart the printer every time this happened.
One "expert" suggested I buy a new printer. Another suggested I buy a better router at Best Buy. I do not feel like doing either one since prior to the new router, everything was fine.
Any suggestions?
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi there, @fanitsc.
We can help you connect your printer to Wi-Fi, please read through this support article for detailed steps to do so. We hope this is helpful to you, let us know how this works for you. Thank you.
Ariel, AT&T Community Specialist
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MK204
New Member
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4 Messages
3 years ago
I have the same issue. Sometimes it works and sometimes my printer doesn't work. When it works, it can take more than 5 minutes before it does. I've put in the modem ID and password twice. My modem is only 3 weeks old. When my printer works, it can take 10 minutes before it does. It worked just fine before I installed AT&T Broadband. I'm ready to cancel a policy I only have had a few weeks and go back to a router and modem that works. It was also suggested I get a new computer and printer but that's not feasible right now. I'm ticked and frustrated.
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