Ports not forwarding on Pace 5268AC
I've some issues with my favorite game, Final Fantasy XIV. Their Support Forums suggested I open three port ranges. I've moved and changed internet providers to AT&T since then, and I just remembered I needed to open the ports on the Pace 5268AC that AT&T provided. I've gone through the process and it looks correct, but when I test the ports, with FFXIV running, they report as closed.
What am I missing or getting wrong?