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Hyde_Kholin's profile

New Member

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3 Messages

Monday, June 20th, 2022 4:27 PM

Ports not forwarding on Pace 5268AC

I've some issues with my favorite game, Final Fantasy XIV.  Their Support Forums suggested I open three port ranges.  I've moved and changed internet providers to AT&T since then, and I just remembered I needed to open the ports on the Pace 5268AC that AT&T provided.  I've gone through the process and it looks correct, but when I test the ports, with FFXIV running, they report as closed.


What am I missing or getting wrong?
Thank you.

ACE - Expert

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35.6K Messages

2 years ago

1) We always suggest starting out any port forwarding operation with a Factory Reset of the Gateway.  It seems to have some gremlins lurking in the NVRAM, even freshly out of the box, so if you didn't start there, please do.

2) The 5268AC's firmware was changed to nerf the private IP mechanism.  I don't think you're using that, because you have a device name showing in the screen, but I thought I'd mention that for completeness.

3) I think you've had this working on this PC before changing ISPs, so I'm assuming any Windows Firewall changes that are necessary have already been taken care of.  Is this correct?

New Member

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3 Messages

2 years ago

1) Factory reset the router.  Set up the user-defined application again, same ports and application type.  Portchecker.co is still reporting the ports as closed while running, and logged into, FFXIV.

2) Noted, but the firmware and hardware have Pace as the make, with 5268AC as the model.

3) That is half correct.  Windows Firewall is set up to allow FFXIV through, public and private, due to the prior attempt.  However, I never got the port forwarding working with my old ISP, since Cox Communications blocks ports on their end as well to "protect bandwidth, customers, and the internet."  They offer "Advanced Network Support", which includes opening ports, for a monthly fee.  I deeply hope AT&T doesn't do such.  I was unable to afford it at the time, as we were saving up for the upcoming move.

Community Support

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232.3K Messages

2 years ago

We can point you in the right direction to get help with port forwarding for your game, Hyde_Kholin.

 

If you're unable to find a resolution with our Ace, we suggest reaching out to the team at our paid service, HomeTech. They provide 24/7 support for a wide range of networking issues, such as port forwarding, troubleshooting, and third party equipment.

 

Thanks for reaching out to the AT&T Community Forums team. If you need help with any other aspect of your service, let us know.

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

2 years ago

Just set my PC to DMZPlus.  Went to portchecker.co, as well as two similar sites, and FFXIV's ports are still closed.  Same with common ports.

I give up for the night.

ACE - Expert

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35.6K Messages

2 years ago

If you put your PC in DMZplus mode...

1) You should remove the Port Forwarding so that it doesn't interfere, and

2) If it still is blocked, there is more going on than just in the Gateway, i.e. Windows Firewalls, difference in ports, etc.

Do you have another PC in your network you can do some tests with?

(edited)

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