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Nosyarg's profile

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2 Messages

Sunday, September 9th, 2018 10:18 PM

Port Forwarding - this breaks the BGW-210

Recently upgraded from Internet 12 to Internet 50 and with that came a BGW210-700 modem/router.  After setting up Port Forwarding for my cameras and a web stream, I noticed nothing was working.  I rebooted the system and voila!  Everything worked... for a moment. 

 

(Full disclosure... this has been such an issue, AT&T has agreed to replace my BGW210-700 with a NVG599, which I don't know is an upgrade or a downgrade from the BGW210-700.) 

 

I finally figured out what was breaking the system.  When I set up the devices, I was on my phone on my local wifi and looking at their local address... (192.168.1.10:75, for example).  I could see the device.  I set Port Forwarding for the correct ports, then I went to their remote address (my public ip address then the port 000.000.0.00:75) from my phone and I could not see the device.  I checked with AT&T and the ports were forwarded correctly.  I reset my modem and dropped my phone off the local wifi.  When I tested then, I could see the devices.  This was the case until I put my phone back on the local wifi and attempted to load a device through it's public address.  This would INSTANTLY break all port forwarding on my network and I'd have to restart the modem/router again.

 

Never had this problem with my old 2-wire modem.  It didn't care if I was on the network or not.  If I typed in my public address+port, it went out to the Internet and came back to load the device.  There was more latency than going directly to the local address, but it worked.  And I didn't need to worry about bricking my port forwarding if I forgot to hit the public address instead of the local one. 

 

Anyone else have this issue?  Does this make sense at all?  Again, AT&T is sending me a new modem/router... the NVG599, which I'm told is NOT a downgrade from the BGW210-700..... Again, any thoughts on this replacement?

Contributor

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1 Message

6 years ago

The exact same thing started happening with mine (same router) on Sunday.  Everything had been working fine for about 2 months.  Can't see my cameras now but see them briefly when I reboot.  I test the ports and they are open briefly and then they are closed.

 

They are sending me a new modem but I'm concerned there is something else wrong if this is happening to you as well.

Contributor

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1 Message

6 years ago

I'm having the same problem.  I set up port forwarding on my BGW210 and the connection worked for all of 5 minutes.  Maybe less.  I connected my phone to wifi to test, it worked.  I disconnected to test from outside the LAN, it worked.  I reconnected to Wifi and BOOM, it broke.

 

So frustrating.  I'm kinda glad I'm not alone, but bothered that there are others with identical problems.  Did you 2 call them directly for this?  I've only been searching the web for it so far.

Contributor

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2 Messages

6 years ago

I finally got a resolution to my issue when AT&T sent me the NVG599 modem to replace the BGW210-700. At least for the past 2 days... it’s been working as it should. 

 

My BGW210-700 was about 2 weeks old, so I may have had a but more pull with AT&T regarding the replacement. However, it wasn’t easy. I used web chats with Support 3 times before they agreed to replace the modem, and even then I had to tell them I wanted a different model twice. Once, they decided I wasn’t worth their time and tried to pawn me off onto a paid support plan via phone call, saying my issue was beyond the scope of the AT&T support team.  What they neglected to tell me, until I got the call from their support agent, was that they’d be needing remote access to my computer and charging me $15 per month (with a 12-month commitment).  I still never heard who the lady was with, though it was an AT&T contracted service, I felt reqlly uncomfortable with the fact that they would have unfettered access to my computer and network.  On top of that, they refused to tell me the cost until I demanded the information. I hung up with that lady immediately and opened another chat window with AT&T.  I’m still not happy that AT&T tried to scam me into that. 

 

Anyway, persistence. Persistence and documentation. Good luck to you. 

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