Port Forwarding does not work

We want to share with you updated information on port forwarding, @CaptainTrips76.

You can use the following information as a reference to get your port forwarding set up:

1. Go to your gateway settings.
2. Select Firewall.
3. Enter the Device Access Code found on the side of your gateway.
4. Select NAT/Gaming.
5. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
6. Select the application for port forwarding from the Service drop-down. If you don’t see your application, or you’re setting up port forwarding for a device:
   • Select Custom Services.
   • Enter the name for the application or device in Service Name.
   • Enter the port(s) you wish to open for Global Port Range. It's recommended to create a separate service entry for each port as opposed to using a port range. In this case the port number should be the same in the Global Port Range fields.
   • In Base Host Port, enter the port number used for the first Global Port Range section.
   • Select the appropriate Protocol from the drop-down for the application or device you are adding.
   • Select Add. Repeat as needed for additional applications and devices.
   • When all applications or devices have been added, select Return to NAT/Gaming. Your new applications or devices will display in the Applications list.
7. Select the device name or IP address of the device from the Needed by Device drop-down, to open the port.
8. Select Add.
9. When your selections display in Hosted Applications, select Save.

We also recommend that you complete a factory reset, but remember it will reset your system back to it's custom settings.

Please reach back out if you need any additional assistance.

Latoya, AT&T Community Specialist

My problem is that, in Step 7, the address of the destination device does not show up in to drop-down menu. How do I get it to appear there?