For the mom who gives us everything - Mother's Day gifts that connects us.
peacestv's profile

4 Messages

Sunday, January 7th, 2024 5:03 PM

Plan 100 Mbps - What is My Expected Download Speed?

I am not in a fiber area yet so my plan is the 100 Mbps speed. 

I have confirmed that the router is receiving 100 Mbps.

The switch that I am using is a 1G speed and I have confirmed that my PC card is reading 1Gb.

Why can I never get more than 6 - 14 Mbps download when testing it through the typical online speed test resource sites?

I have 1 laptop, 1 PC and 1 receiver that are all wired.
When testing there is only one device online.

What download speed should I be expecting?

(BTW, my upload is 22-23 Mbps)

Accepted Solution

Official Solution

4 Messages

3 months ago

Thank you for all of the help!

I found the following changes on another forum post.

Turned OFF IPv6 in the router and the laptop/PC.

In the Router, I made sure the Broadband Wired had settings of 100BaseT/Full-Duplex for Ports 1-2-3 & 4.

In the Laptop and PC I changed the DNS settings to Google 8.8.8.8. and 8.8.4.4. 

After making these changes, I am now getting 99-101mbps while streaming the receiver, running the laptop and the PC all together.

Community Support

 • 

231.4K Messages

3 months ago

Hi @peacestv, we understand the importance of getting a high speed internet. Let's get the help you need.

 

We recommend that you go through our article to understand internet speeds

 

To learn more about internet speed, what affects it, and how to get the most from your service. Please go through the steps provided in the link to Optimize your internet speed.

 

Please feel free to reach out to us for any assistance. Thank you for contacting the AT&T Community Forums.

 

JasmineS, AT&T Community Forum Specialist

ACE - Expert

 • 

35K Messages

3 months ago

Assuming that nothing else is going on, you should expect more than 100 Mbps ( or 12.5 MBps ) down.

1) How did you confirm that router was getting 100 Mbps?

2) Did you run the speed test on the Gateway?

3) What do you get when you run the Smart Home Manager speed test?

4) What speed tests are you running on the PC?

5) Have you tried the SpeedTest (ookla) App?

6) You are using a switch?  Why?  What else is on this switch?

ACE - Professor

 • 

5.4K Messages

3 months ago

Hello.  A VDSL2 connection is typically provisioned to 110 Mbps.  This can be seen on the broadband tab in the management console.   On that same page you'll also find error data.  There should be minimal or no CRC errors.  I'll assume you have a BGW210 gateway.   If the home network is unloaded, getting the full 100 is what you should expect on a direct wired connection. 

FWIW, I have this exact speed tier as well. 

ACE - Professor

 • 

5.4K Messages

3 months ago

Sorry, but none of that should have been necessary.  Something else is going on there.  

ACE - Expert

 • 

35K Messages

3 months ago

none of that should have been necessary

I agree, @gr8sho .  Well, maybe turning off IPv6 did it.  Nothing else really stands out.

ACE - Expert

 • 

32.1K Messages

3 months ago

If your plan is 100Mbps than that is your Max/up-to speed. It is neither a guaranteed constant or guaranteed you will ever reach it. For some they may reach it or even go above it a bit if their lines are in the best condition, good distance, and not too much usage on the lines.

At minimum you should get more than the tier below what you have, otherwise no point in having the higher plan. So for example if there was a 50Mbps plan for where you live, as long as you get over 50 then you get exactly what you're paying for.

Not saying you would get the bear minimum that technically qualifies, just sharing so you understand the difference between the ideal situation and the required obligation.

ACE - Professor

 • 

5.4K Messages

3 months ago

IPv6 hasn’t given me a lick of trouble in years now.  

IMHO and AFAIC, you should get the speed to an unloaded gateway that matches the tier plan.  Att gives some headroom to ensure this of 10% on the VDSL2 product.   I’d prefer more than 10%, Comcast does much better in this regard.  

What you can’t do is use the WiFi of say a BGW210 to a device to prove the speed.   Just don’t trust their WiFi for anything.  Ethernet, yes, WiFi?  Fuggetaboutit. 

ACE - Expert

 • 

35K Messages

3 months ago

On a BGW320, you can't trust the Ethernet either...

Former Employee

 • 

22.3K Messages

3 months ago

Internet 100/20 would be bonded pair on K or N card.

THE USER PROFILE should be around 54/11 to 55/12 per line when properly balanced if checking the stats page using 192.168.1.254 while the max rate should be minimal of 120% of user rate. The shorter the copper distance the higher will see. Saw an Arby's restaurant with the VRAD on edge of their parking lot with 200/40 as max rate. The VRAD was for a subdivision across the main road then  behind two strip malls. They were best speed 50/10 in the subdivision due to all the underground copper just to reach the neighborhood but the front businesses had great VDSL speeds.

Edit... VRAD cards with 48 ports are 1.2G fiber lines incoming as split while GPON splitters are 2.5G and XSGPON splitters are 10G lines.

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.