T

New Member

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5 Messages

Fri, Jan 14, 2022 4:13 AM

Pace Plc 5268AC Gateway Firmware is Not Providing MAC Address Filtering

AT&T (Sacramento) just provided me with a new replacement Pace 5268AC modem-router (January 2022).

  • Hardware Version: 260-2173300
  • Software Version: 11.13.1.533656-att
  • No other equipment (PC, cell phone, etc.) has changed.

After installing the new Gateway, I find that the firmware will not all me to establish MAC address filtering (like the software for the previous Gateway did). Steps I have taken:

  • Went to "Settings," "LAN," "Wi-Fi"
  • Selected "Advanced Options"
  • 2.4 GHz Radio is ENABLED
  • User Network is ENABLED
  • is DISABLED
  • Guest Network is DISABLED
  • 5 GHz Radio is ENABLED
  • User Network is ENABLED
  • is DISABLED

But under the "System Label Diagram" there are no controls or links to MC Filtering (as used to be the case with the previous modem-router). I also tried disabling the 5 GHz radio, but that did not fix the problem.

I found previous MAC Filtering to be useful to allow or dis-allow connection of certain pieces of equipment to my home Wi-Fi network.

  1. Is there a way to activate MAC Filtering?
  2. Or has this feature been eliminated?

New Member

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5 Messages

12 d ago

Followup:

  • I also tried resetting the Gateway and re-booting the computer (and Gateway). Once I re-set the settings as in first post (from the factory defaults), it did not add MAC Filtering.

  • Is there perhaps a way to update the firmware for the Gateway?
ATTHelp

Community Support

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180.5K Messages

12 d ago

We're here to help with your MAC filtering, @tps5352!

 

You can take these steps to enable MAC filtering on your PACE gateway. The steps will be listed under the section titled Set up MAC filtering.

 

Don't hesitate to reach back out if you need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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5 Messages

12 d ago

CalebP,

Thank you for responding but those steps don't really help. Here's why:

1. Go to your gateway settings.

2. Select Wi-Fi.

--> OK so far.

3. Scroll to and select Edit Blocked/Allowed Device List.

--> Before doing that all users must select "Advanced Options."

--> But for me there is still no "Edit Blocked..." option on the page.

--> All users must also disable "Wi-Fi Protected Setup" (in two places).

--> I still get no "Edit Blocked..." option on my Gateway page.

4. Select Enable Mac Filtering.

--> I cannot do that because after Steps 1-4 it does not appear.

5. Enter the Device Access Code found on the side of your gateway.

6. Select Submit.

7. In Wi-Fi MAC Filtering, either:

    ● Select your devices’ MAC addresses

    ● Enter the MAC address in the Manual Entry field.

8. Select Add to list.

9. Repeat for each device you want to add.

10. Select Save.

--> I have done all that (Steps 5-10) previously, but I can't now.

Again I ask, has MAC filtering been removed from the latest gateway firmware?

My previous modem-router did all that (Steps 1-10). Not this new one.

tonydi

ACE - Guru

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2.4K Messages

12 d ago

If I recall correctly, there was a thread about this issue with the Pace last summer some time.  I believe that it was said that AT&T had removed the MAC Filtering option from the Pace.  Unfortunately none of the regulars here had a Pace to check that out so I think we just took the customer for his word.

Given your journey through the menus I'd say that's at least two votes for that being the case.

And, it's not surprising that ATTHelp would just point you to some page that hasn't been updated in a long time because that's how AT&T rolls.

New Member

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5 Messages

11 d ago

I found one thread on this Forum with response posts (e.g., see one by clriufs) that seem to discusses what tonydi mentioned above: Enable MAC Address Filtering. I.e., that AT&T apparently had Pace remove MAC filtering from the firmware at some point.

Plus there is this external article: Why You Shouldn’t Use MAC Address Filtering....

I enjoyed the feeling of power performing MAC address filtering. But it was fleeting and apparently not real. I liked the analogy in the above article of adding a bicycle lock to a bank-vault door. The bike lock would further inconvenience regular folks, but in no way hinder the professional thieves you are really trying to thwart.

And manually entering MAC addresses is a pain when you have a bunch of devices on or connected to your home network like I have (e.g., music bridge, smart TV, three Wi-Fi network boosters, garage-door communication device, electric car, smart phone, additional computers, wireless network adapter cards, etc.).

Farewell MAC addresses. We hardly knew ye.

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