Pace 5268AC Router in Conjunction with the WD My Cloud personal cloud storage device.
I am curious to know if anyone can confirm if the PACE 5268AC router supports or does not support UPNP (universal plug n play)?
I suspect that it does not.
I recently upgraded my Internet with AT&T and found my WD My Cloud (Model: WDBCTL0040HWT-NESN - the 4 TB one) to be useless. The router refuses to connect to the WD My Cloud device. No lights on the Cat 5 cable connected to the WD My Cloud device's Ethernet port, or on the PACE 5268AC router Ethernet port. I checked the WD My Cloud device, and it works when I connect it to my laptop. That however does not allow me to access the My Cloud device for its full purpose as a personal cloud storage device; e.g, when I'm away from home in the field I'd like to connect my laptop to my My Cloud device via the Internet and transfer files to it.
AT&T tech support forwared my partner and I to a 3rd party tech support line that wanted us to pay for a solution. This was stupid. I'm not paying to find out that their router doesn't support UPNP. AT&T should know this and just tell me so I can make informed decisions on troubleshooting my issue.