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New Member

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13 Messages

Monday, August 30th, 2021 12:37 AM

Pace 5268AC Gateway reboots itself at least once a day

We had this problem with our previous router as well. When we called tech support they checked everything, including the outside line, then sent us a new router. The problem cropped up again almost immediately with the new router. I've verified that it's not just the outside line or incoming DSL service going down; the router actually reboots. 

There was a previous thread about this problem, but a mod closed it because it hadn't been active in a number of years. I'm not sure how much sense that makes, since it's clearly an ongoing problem with AT&T equipment, and someone might want to share updated information.

Has anyone found a solution to this?

Former Employee

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22.5K Messages

3 years ago

Gateway rebooting, equipment has been replaced, same issue...

Verified sync to the gateway is not a problem...

I would consider unstable power.... 

Is the outlet grounded?

What else is on that circuit that could be causing a BROWN out where the voltage drops below a threshold resulting in gateway rebooting. Try a different outlet on a different circuit breaker or purchase a UPC for stable power.

Or hire an electrician to verify house ground and electrical grounding to outlets.

Other possibilities include the standard xDSL interference including distance storms, inhouse devices such as treadmills, microwave ovens, etc.

http://adslm.dohrenburg.net/troubleshoot/interference.php

(edited)

New Member

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13 Messages

3 years ago

@my thoughts Thank you for your thoughts. Power was my next idea for troubleshooting. The box is powered by a Belkin UPS that AT&T provided with it. It's hard to see how a brownout condition or grounding problems on the line could cause the UPS supply to falter since it powers the gateway just fine even in a total power outage.

I suppose that RF interference could be an issue. We don't have many thunderstorms here (Southern California), but maybe it's an appliance as you suggest. I'll see if I can notice a correlation. 

On another (now closed) post someone said disabling IPv6 sometimes fixes the problem (firmware bug?). I've done that. I'll report back in a few days on whether there's any improvement.

Community Support

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232.9K Messages

3 years ago

Hey, @cinerobert

 

Happy to see you're getting help from one of our Aces! If those suggestions don't help, feel free to reach back out and let us know! We'll be able to assist you further! 

 

Thank you for being the best part of AT&T! 

 

Raiden, AT&T Community Specialist 

Former Employee

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22.5K Messages

3 years ago

If you have a Belkin BBU, those have not been provided since 2015...

They were intended for the 2WIRE products (3600, 3800,3801) were the customer also had ordered Uverse Voip. The PACE 5258 falls into this group as PACE purchased 2WIRE several years ago. 

https://www.fiercetelecom.com/telecom/pace-finds-entry-into-tier-1-u-s-telco-market-through-2wire-acquisition

They are not intended, slightly wrong power connector size, for the Motorola/ARRIS products of 589, 599 or 210 (different connector)

Considering the Belkin would be 5+ years old, I would replace it with something much newer. When was the last time you changed the battery out in the Belkin.

The black units are older than the gray units. 

New Member

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13 Messages

2 years ago

@ATTHelp Hi, none of the suggestions have helped. I'm reaching out for further assistance. Help!

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