Check out the AT&T Gift Guide for Valentine's Day Gifts for every kind of love!
E

New Member

 • 

1 Message

Mon, Jun 1, 2020 1:47 PM

PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Installation as encountered an error." What can I do next to resolve the issue so it will install the updates and function properly again?

Thank you for your time!

ATTHelp

Community Support

 • 

180.7K Messages

2 y ago

Hey @ericasherrod,

 

We would recommend using the MyAT&T application, not only can it assist you with troubleshooting your modem, it can also assist you with scheduling a network dispatch should the trouble shooting steps not suffice.

 

It's a great tool and really fast!

 

 

GeorgeM AT&T Community Specialist

 

 

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.