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PACE 4111N modem Red Service light
My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Installation as encountered an error." What can I do next to resolve the issue so it will install the updates and function properly again?
Thank you for your time!
3 years ago
We would recommend using the MyAT&T application, not only can it assist you with troubleshooting your modem, it can also assist you with scheduling a network dispatch should the trouble shooting steps not suffice.
It's a great tool and really fast!
GeorgeM AT&T Community Specialist