2 Messages
Pace 3801HGV
I have had this gateway for at least five years. My internet randomly shuts down daily. Today it shut down twice and restarts in about 10 minutes. I am wondering if I can get this gateway upgraded by AT&T. It is very bothersome, especially during sporting events.
my thoughts
Former Employee
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21.5K Messages
3 months ago
800-288-2020 to request an upgraded gateway…
Do you have Uverse IPTV service?
If yes, do you have one or more receivers on coax connection?
If needing a gateway with coax need the Pace 5268, if no coax needed then the BGW-210.
The 3801 is a single pair VDSL gateway, your address may be eligible for a faster speed, if interested will require a new installation for bonded pair service. Tech appointment taking two hours on average.
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gr8sho
ACE - Professor
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4.7K Messages
3 months ago
@geoffreydubois
Quite a bit longer I suspect. While you're waiting for Att to send a replacement, try a factory reset on the one you have there.
FWIW, do you recall if Att ever sent any communication on updating your gateway?
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geoffreydubois
2 Messages
3 months ago
I have used the reset button on the back. But, it still annoying to have disrupted service. I dont know how to update the gateway.
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