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thomyboy34's profile

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1 Message

Tue, Jun 28, 2022 2:16 AM

Outside facility issue?

Call to get internet and install date is set for Friday the 24th.  I get called CONFIRMING THE APPOINTMENT the 23rd not HALF AN HOUR later I get called cancelling the appointment due to an "outside issue" which could not be more vague.  There is a port for dsl in my wall specifically branded at&t so this apartment has had internet before no?  I called to get an ETA and was told to wait for a call, again could not be less helpful.  I want to move in to my new apartment but I still have no internet and no update on when this issue will be resolved.


Community Support


195.8K Messages


This isn't the kind of service installation experience we want for you, @thomyboy34.


We understand how frustrating it can be having to wait to get your service installed. Based on the details provided, the best thing you can do to check the status of this issue is to call our customer service line at 1(800)288-2020 every so often and request an update. From there, a representative will be able to provide the most up-to-date information available regarding your service installation request.


Please don't hesitate to reach back out if you have any other questions or concerns, and thanks for using the AT&T Community Forums!


Jarod, AT&T Community Specialist

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