ONT battery backup
The backup battery on my ONT for the Uverse system started beeping last night, and the replace battery light is red. I tried to talk to two different AT&T employees this morning and they were completely lost about what I was talking about, even though I explained very clearly what, and where the battery was. I wasted 40 minutes of my time and finally I gave up since I had to leave.
Does anybody know what I am talking about? You know that back up battery that is placed inside a white plastic box, sometimes in the garage, or closet, etc.?
Please refer me to the right department at AT&T who can take care of this issue.