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Mon, Mar 26, 2018 7:49 PM
After logging into my router using the given IP address, how do I remove old devices, shown as Inactive, ( phones, tablets, laptops, etc) from the wifi device listings?
ACE - Expert
2 years ago
Isn't there a clear/rescan button for the device list? Just try rebooting the gateway (pull plug for 15 secs. and let it fully reboot). Or factory reset (push red button in the back for about 15 secs.) but if you do the factory reset any changes you made to the gateway will be lost.
It looks like you have a Motorola gateway. If that is the case, you can clear the list by logging into your gateway at http://192.168.1.254, going to device list, and selecting clear and rescan for devices." If there are devices still showing up, they are still connected to your gateway and you will want to disconnect them if you do not want them to be on there. You may need to change the wireless password if unauthorized devices are connecting wireless.
Jenn, AT&T Community Specialist
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Good morning @cajunfla1!
Welcome to the Community Forums! I am more than happy to provide the following information on how to disconnect old devices from your Wi-Fi.
You can disconnect these devices in the router control panel as follows:
If you would like to connect devices to your home Wi-Fi, we have a great eSupport article which will give you step by step instructions on how to do so.
Hope this helps!
Have an amazing day!
I can access the list of all devices on my wifi, but no where is there any place to click to ban or disconnect.
Did a reboot yesterday. All the old devices still there. No clear/rescan button available. I'll try a reset later. Thanks for the help!
Thanks Jenn !! That worked!!
So I'm curious. How is ATTCares suggestion about using the clear and rescan different from my suggestion of the same thing when you said you don't have that button? Or was it only that you actually had all those devices connected and you only needed to physically disconnect them?
Good morning @cajunfla!
I am so glad to hear this worked and you were able to remove old devices from your Wi-Fi. Please don't hesitate to reach out to us here on the Community Forums. We are always here to help!
Jenn, AT&T Community Specialist
Sorry Ace, I focused on your suggestion of rebooting, and didn't dig deep enough/click enough places to find the clear button. And NO, all those devices were not still connected. They mostly were old devices we no longer own and had traded in for updated ones, or gave away to our grandkids.
Hi. This answers the question I have as well, but I was wondering if this clear and rescan action will in any way effect the devices connected to the gateway via Ethernet cable? My home security is on the gateway via Ethernet & if something happens to the programming, the company charges me to go back in to my gateway to reprogram it. Thanks.
@Mishlz1 - No, it just rebuilds the display based on the currently connected devices.
Thank you!! 👏🏻
a year ago
I have a Pace 5268AC and trying to clean out old out of use devices. tried to follow the above steps and i can get into the Device List but i don't see any thing that will allow me to delete old devices. what am i missing?
only 5 GHZ connected showing in list . 2.5 GHZ Devices not connecting