AT&T Community Forums

NVG599 modem randomly does a full reboot 1-3 times a day.

I have gigabit service from ATT uverse and the Modem/router equipment they supplied is the arris NVG599.

Every single day the modem will reboot itself completely 1-3 times, and that's just the times I am actively on the internet and able to notice it.

I am at work so i cant supply a log at tbe moment. I am fed up with this equipment ATT forces you to rent when there are so much better options available to consumers.

Does anyone have this issue? About to buy a nighthawk to bypass this crap

Responses

_xyzzy_

Expert

•

15K Messages

6 years ago

You still need to use the ATT gateway/router but you can cascade another router behind the ATT for your own network.

As for the reboots I would call ATT tech support and have them check your line (remotely). Maybe you have a flaky gateway so they will probably want to send you a replacement.

FWIW, I have a 599 and have no problems.

0

ATTHelp

Community Support

•

210.9K Messages

6 years ago

Awbaker1, I am sorry to hear about the issues you are having with your service. This is not something we like to hear. I'd like to investigate for you, please send me a private message by clicking HERE. In the message, please include your account number, a good contact number, and I would be happy to take a look at the account.

Thank you,

Dan G., AT&T Community Specialist

0

Mike336L

New Member

•

1 Message

1 year ago

I am having this problem also.

Sometimes all of the lights are on and there is no internet or phone. It's all locked up. When that happens I have to pull the power and battery and reset it that way.

What are my options?

0

tonydi

ACE - Guru

•

9.9K Messages

1 year ago

Given the age of these boxes, maybe it's time to call 800-288-2020 and request a replacement.

0

ATTHelp

Community Support

•

210.9K Messages

1 year ago

We're understanding that you're having trouble with your internet connection Mike336L, were here to help.

Is your internet router plug into a wall socket in not a surge protector? if is not plugged into wall socket we suggest doing so, because that can interfere with your connection.