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NVG599 Gateway Produces Terrible, High-Pitched Noise
I am exhausted and beyond annoyed.
We recently switched to AT&T U-verse Internet and, after fighting them for two days over installation, the U-verse Gateway (modem) makes an extremely annoying, high-pitched, electronic sound. The model I had at the time was a PACE model.
After calling and reporting the issue on the first day, I was told they would be replacing the Gateway with an "upgraded" model for my inconvenience. Well this morning the new model came in: the exact same as the one I already had. And, lo, the same issue persists. I called and they told me to take it to an AT&T store to have it replaced. And, lo, they cannot swap them out at their store locations. I called back a fourth time and they sent a tech out to replace the Gateway with a different model. This time it is an Arris NVG599. Well guess what? Same. Thing. This terrible, head-ache-causing, screech. The tech's solution when he heard it? "I guess just build a box to put it in?"
When I finally called back, exhausted and just drained of the whole thing, their only solution is to move the modem to a different room. And, lo, I have to wait for even that.
Does any one else have this problem and have you been able to come to a solution. This is not the way I intended to start with AT&T, and this modem issue is just enough to make me think maybe this isn't worth it...my cable provider's modems never did this.