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1 Message

Thu, Feb 4, 2016 9:55 PM

NVG589 gateway frequent reboots

I have recently moved house and transferred my service taking my equiptment with me. At my previous address I had no issues but since being here the gateway seem to reboot itself on a frequent basis.

 

I know the system can reboot itself when there are updates, but this seems too frequent for that. It is sometimes happening several times a day.

 

Has anyone else experienced this ? 

 

EDIT:

After posting this I see in the related messages to the side that there is an IPv6 issue with this gateway. I will try turning that off, but I wonder why it was not an issue until I moved to my new house

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mibrnsurg

Expert

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20.4K Messages

5 years ago

@gmbarr72   That's it:

 

If you happen to have a 510/589/599 Moto/Arris RG, IPv6 causes disconnects, rebooting and browsing problems.

2wire/Pace/Arris RGs can suffer these too, 3800/3801/5031/5268.

Disable IPv6 in Moto/Arris RGs info here:

https://forums.att.com/t5/Equipment/Slow-connection-using-Google-Facebook-and-certain-sites-after/m-p/3860323#M382

 

Disable IPv6 in 2wire/Pace/Arris RGs info here:

https://forums.att.com/t5/Troubleshoot-Internet-Service/Slow-connection-using-Google-Facebook-and-certain-sites-after/m-p/4733711#M7613


Good luck 😉

 

Chris
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Contributor

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1 Message

4 years ago

So did this work for anyone? I am having the same issue since they "upgraded" my 2wire gateway.

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