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1 Message

Thu, Feb 4, 2016 9:55 PM

NVG589 gateway frequent reboots

I have recently moved house and transferred my service taking my equiptment with me. At my previous address I had no issues but since being here the gateway seem to reboot itself on a frequent basis.


I know the system can reboot itself when there are updates, but this seems too frequent for that. It is sometimes happening several times a day.


Has anyone else experienced this ? 



After posting this I see in the related messages to the side that there is an IPv6 issue with this gateway. I will try turning that off, but I wonder why it was not an issue until I moved to my new house


Accepted Solution

Official Solution




20.4K Messages

5 years ago

@gmbarr72   That's it:


If you happen to have a 510/589/599 Moto/Arris RG, IPv6 causes disconnects, rebooting and browsing problems.

2wire/Pace/Arris RGs can suffer these too, 3800/3801/5031/5268.

Disable IPv6 in Moto/Arris RGs info here:


Disable IPv6 in 2wire/Pace/Arris RGs info here:

Good luck 😉



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1 Message

4 years ago

So did this work for anyone? I am having the same issue since they "upgraded" my 2wire gateway.

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