Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
dan.nguyen094's profile



2 Messages

Friday, October 27th, 2017 5:30 PM

NVG589 Firmware Update 9.2.2h0d88 broke my connection

Ever since my router NVG589 updated to firmware update 9.2.2h0d88, my connection has become unstable. I have run tests with my ping. I often had a jump between 55ms to 1000ms in a span of a minute. Then, it would go back to the normal 55ms for about an hour before it started jumping to 1000ms. For the entire day, I had to troubleshoot the latency issues. I've tried setting my DNS route to 8.8,8,8 / and it did not make a difference. I also disabled IPV6 too and nothing happened. I tried countless times to restart the router to see if anything changed. Nothing changed. What can I do to fix this problem?

Community Support


232.9K Messages

7 years ago

Sorry to read of the trouble you are having with your service concerns. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.

BarryR, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.