Contributor
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2 Messages
NVG589 Broadband 1 flashing red for 3 weeks.
NVG589 Broadband 1 flashing red for 3 weeks. Before that, all lights were solid green and both lines showed as "up". I did a complete reset and power cycled...no change. Tried all troubleshooting suggestions from ufix. Issue not resolved. Status log below. Any suggestions?
DSL Status
Line 1 Line 2 Downstream Upstream Downstream Upstream | Line State | Down | Up | ||
| Downstream Sync Rate (kbps) | 0 | 25212 | ||
| Upstream Sync Rate (kbps) | 0 | 2047 | ||
| Downstream Max Attainable Rate (kbps) | 0 | 35776 | ||
| Upstream Max Attainable Rate (kbps) | 0 | 6867 | ||
| Modulation | Unknown | VDSL2 | ||
| Data Path | Unknown | Interleaved | ||
| SN Margin (dB) | 0 | 0 | 12.6 | 17.7 |
| Line Attenuation (dB) | 0 | 0 | 44.8 | 31.5 |
| Output Power(dBm) | 0 | 0 | 13.8 | 8.4 |
| Errored Seconds | 0 | 0 | 0 | 0 |
| Loss of Signal | 0 | 0 | 0 | 0 |
| Loss of Frame | 0 | 0 | 0 | 0 |
| FEC Errors | 0 | 0 | 8471 | 0 |
| CRC Errors | 0 | 0 | 0 | 0 |
Aggregated Information
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @mabaiz ,
I am sorry about the issues you are having with your U-verse services. I would like to look into this for you and get it fixed. Since this is an account specific issue, I will be sending you a private message to gather more information.
-David T
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