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rpass's profile

New Member

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3 Messages

Wednesday, February 22nd, 2023 5:23 AM

Not a question, more of a review

Ever since we've gotten AT&T (which has been about 4-5 years now), we've had nothing but problems. The connection (Edited per community guidelines). There's constant cutting in and out, some days it works really good, but most of the time it doesn't work. I don't know why I'm paying so much for something that doesn't work. Not to mention, my plan was suddenly changed without my permission or without any notice at all. I'm not happy with this service at all. 

Former Employee

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22.5K Messages

1 year ago

Sorry to hear of your intermittent service, have you called and had a tech dispatch? What is your speed tier? Bonded, single pair or fiber? Equipment?

You have been using the service for a number of years, do you not have other internet providers such as local cable, cellular hotspot or satellite internet provider options?

New Member

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3 Messages

1 year ago

They refuse to send one out. They just keep telling us to unplug it for a few seconds. How do I check those other things like the speed tier, bonded/single pair/fiber, and the equipment. This is *my* first time having to deal with it since I'm now in charge of the bill. But about the other providers, my town is small and we have limited providers. AT&T was the only one not at a ridiculous price. While it's not reliable, it is affordable

Community Support

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232.8K Messages

1 year ago

We're here to help with your intermittent connection, @rpass!

 

We understand the importance of having a stable, reliable connection in your residence in today's day and age.

 

Thank you for the help, @my thoughts!

 

You can find out which speed you have by viewing your bill online, and you should see something along the lines of Internet 50, Internet 100, Etc. For the equipment, when looking at your gateway, it should have a model description somewhere on it. Knowing that can help us identify the root cause of the connection going in and out.

 

When you experience the connection drop, do you see any of the lights on your gateway go red or start flashing? You can use the aforementioned link to select your gateway from the drop-down menu to find your model along with the lights and their meanings. If any are showing red this could point to the equipment being faulty or more such as a line issue.

 

Please let us know the answers to our ACEs questions as they are vital to helping find a resolution for your concern.

 

We look forward to hearing back from you!

 

CalebP, AT&T Community Specialist 

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