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rottielover's profile

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53 Messages

Saturday, September 3rd, 2011 6:45 AM

Noisy line - UV Realtime pics

Hoping to catch SomeJoe's attention...   Apologize in advance if these pic's don't come out right, first post.

 

Profile Page

 

Error Table

 

Interfaces

 

 

Bitloading

 

 

As I understand the documentation, this is a very noisy line...  Remarkably, I'm still pulling 11.5 ish down and 1 up on speedtest.net

 

 

What if anything should I look into as far as correcting things?

 

2nd question on the Channels / Streams tab:   I'm running a config as referanced in your section 3, router behind gateway.  I have a Dlink DGL-4500 "gaming" router, capable of some limited multicast routing.  Just wondering if there's anything that can be done so that I can have my cake and eat it too (see the STB's even though I have a router between my PC and the gateway)...   With the capabilities of this router, I would think I should be able to get it working...

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53 Messages

13 years ago

Update: Premises tech's were out (they sent two).  They took my 2wire gateway and ups battery backup for it and walked down to the post in the neighbor's yard and hooked it up out there.

 

They came back, said they were still seeing the crosstalk on the line, and that they would need to open a ticket with the linemen to get it checked out and fixed.

 

I kinda felt bad telling him that when I spoke to T2 on Monday to setup the appointment I told them to create the helper ticket then....   Oh well, he says that they will be out "probably tomorrow" to fix the line and that I should be getting a follow up call sometime in the next couple of days.

 

Side note, they did replace the grounding block on the ATT service box on the outside of the house. 

 

oddly, I think things got slightly worse...    Power level is now highlighted in orange in UVRealtime and is at 12.6.  Line capacity has increased from 99.6 to 99.9, bits in use went up to 122.9 ...

 

I admit these aren't huge numbers here, but the summary is that for now, they made things just slightly worse... 

 

Guess I'll have to see what the next couple of day's brings.

Expert

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9.4K Messages

13 years ago

In order to have multicast packets cross a router, the router must run some type of multicast routing protocol, like PIM, or must run simultaneous routing and bridging (bridge multicast but route unicast).

It's easier and requires much less configuration to simply set up the switches to bridge like I've shown.

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53 Messages

13 years ago

Now what? Uverse side submitted line ticket, linemen said "tested no issues" uverse side closed my ticket.

Everything on UVRealtime is the same, problem still there. But this time Level 2 says "all my tests are green sir". Really?? My bitloading is awful there's still crosstalk but everything's fine?!?

Mentor

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53 Messages

13 years ago

Update:  3 calls to Tier 2 and a few tests with "ufix.att.com"  I managed to get a T2 who listened to me...

 

The next set of Uverse Techs were here again this afternoon.  This time he tells me that he's un-willing to open a line ticket becuase they get in trouble if they open tickets with line and there are no issues.

 

So instead they replaced my old original 2Wire Gateway with the new slick looking black one.

 

Stats;

Stats

 

Error Page:

 

ErrorTable-2011-09-15-19-40-31.png

 

Bit Loading:

 

Bitloading-2011-09-15-19-40-39.png

 

 

As you can see my bit loading appears better than it was with the new router, but I have taken some errors now, and "ufix.att.com" still says I have an issue with my line.

 

I just can't understand why it is that AT&T own internal Tech tools are reporting "Crosstalk" on the line, yet they are unwilling to fix it.

 

The Uverse tech out this afternoon told me that his tests did not show any bridge taps, and that all my stats look fine and that I'm in the top 10% for speed in my area ......

 

I'm totally perplexed....

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53 Messages

13 years ago

Also have noted that I'm now unable to get greater than 13 mb down on my 18mb down service....

 

 

Prior to the gatway swap I could test at 17 1/2 with speedtest...  😞

 

 

NOTE: original speed test from my opening post was before I tried upgrading to 18 meg service, it was still set to 12.   In the middle of all this I upgraded it hoping that would spur action on AT&T's part.

Expert

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9.4K Messages

13 years ago

You still have a bridge tap on the line.  The 3801HGV is a better unit, but it's just masking the true problem.

 

Click the tab in my signature below that says AT&T Links, and on that signature panel there is a link that says AT&T Social Media Support Team. This will take you to a page with contact information for David, who is a tier 2 specialist. Follow the directions there to e-mail him, he will get to the bottom of the problem.

Mentor

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53 Messages

13 years ago

Acknowleged.   I've sent a properly formatted email to David's contact address.

 

Thank you again for your help with this matter!   I will be sure to come back and post an update soon!

Former Community Manager

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1.8K Messages

13 years ago


@rottielover wrote:

Acknowleged.   I've sent a properly formatted email to David's contact address.

 

Thank you again for your help with this matter!   I will be sure to come back and post an update soon!


Thank you SomeJoe7777!

 

@rottielover - If we can help, please shoot me a Private Message.

 

Regards,

Alex

 

 

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53 Messages

13 years ago

PM sent, thanks!

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53 Messages

13 years ago

Well, after speaking with managers, level 2, and having the same UVerse tech come back out, here's where I stand:

 

Stats-2011-09-19-16-19-21.png

 

ErrorTable-2011-09-19-16-19-31.png

 

Bitloading-2011-09-19-16-19-35.png

 

Thursday they replaced the modem, Saturday Level 2 tested and said they saw something and needed to send the tech back.  The same Tech as Thursday came back said that all the tests are showing fine now.

 

As you can see from the screenshots above, the data from the router remains the same.

 

I honestly haven't used the Uverse service very much since Thursday, I've been very busy these last few days.  I plan to try and watch a lot of HD shows this week and use the internet a lot, and we'll see how the service holds up I guess.  If there is some kind of issue with my line, it would appear that it's more difficult to find than ANYONE imagined.

 

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