No internet for 11 days

Perhaps try the Business Forums instead of these consumer forums?

Business Forums

Zip code?

Any major event that could have caused the disruption such as bombing,  earthquake, fire, storms, hurricane,  tornado? 

Is this a home based business, small business or large business in a business park?

If have dedicated service, expensive,  should have an SLA...if no SLA then treated same as residential services. 

Final thought is business class service should have a redundant service, means your paying two separate providers to ensure up time under most cases.

city council? they have no authority over your internet services 

Unfortunately if there's an outage there's literally nothing you can do - it's all based on the engineers who work the main hub and they don't provide an estimated date so pretty much all you can do is wait, use alternatives meanwhile like hotspot or switch somewhere else

even if you switched tho all service providers have the same thing - which none provide an ETA for an outage fix

internet went out starting on 1/26/23.  all of our phones are VoIP, so we've been routing calls to our own cell phones.  it's a standalone office, and our neighbor next door has spectrum without any issues.  all I have received are text message updates saying "we hope to repair the issue within 24 hours".  we're also a medical office, so it's been disruptive to patient care.  78734 zip code

Hi @doansliverpills,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

I've DM'd the ATT Help as directed, and....no answer

Again, you are a business which gives you more avenues than a consumer.  The Business Forums would be a place where people would be more informed about those options.  You should have an account manager with AT&T who you can call and raise heck with, asking about how this treatment fits within your service SLA, etc.

As the others have said, having redundant services may make sense for you, especially since there's another one readily available.