No help from fixed wireless internet
I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using. I've gotten the Mastech team to come out and attempt to replace the router, but low and behold the new one doesn't work (doesn't connect to internet). So they come back out with another one and guess what... it didn't work either. So they replaced some power box to the gateway and said that should do it.
It's getting to the point that I'm receiving emails while SLEEPING (with all devices off) that we went over a data package so they've given us another 50gigs for $10. These packages increase my bill exponentially. Even speaking with reps over the phone, they try to convince me that we are actually using this data. Arguing the fact that we HAVE NOT gone over this much in the years of service, but as of this year - after a major lightning storm, all of a sudden we're rocketing past our 500 gig limit EVERY month.
Not ONLY is this a major issue in which ATT or Mastech are clearly blowing off, ATT takes in the money not even trying to hold up they're end : You wouldn't pay another extremely high bill until a tech has come out to the house and replace the router.
My services always say that my gateway is offline, even though were connected to the internet. I can't see device usage, the home smart manager app that they live by always displays that the gateway isn't connected. Tell me, how are you able to register data when the gateway isn't connected?? My bill has climbed so high that I've had to cancel my direct TV last month and here's the kicker - I still have the service and I'm STILL being charged for it!! I need help. Big time.
ATT, I NEED YOUR HELP. REPLACE THIS ROUTER... THEN YOU CAN SEE WE ARENT USING THE AMOUNT OF DATA YOUVE BEEN CHARGING US FOR. ILL PAY FOR THE NEW ROUTER, JUST SEND SOMEONE TO FIX MY ISSUE.