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Tutor

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7 Messages

Sun, Feb 17, 2019 12:41 AM

Nighthawk MR1100 firmware update problem

I have a Nighthawk MR1100 LTE Mobile Router. I have been trying to find a solution to update firmware.  NTG9X50C_12.05.05.00_ATT_03.12 is the latest firmware and my router is on NTG9X50C_12.02.06.01. In the firmware update section it says the " current software is up to date". My question: Is a manual download and install possible? I believe that my current firmware has a glitch that will not allow the unit to update. Thanks for any help.

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Accepted Solution

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Brand User
ATTHelp

Community Support

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133.3K Messages

2 years ago

Hello there @RipMeihoff!

 

Try manually updating your device's firmware by following these recommended instructions. Additionally, should your issue persists despite these steps, you'll want to contact NETGEAR customer support for additional support.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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Accepted Solution

Official Solution

gr8sho

ACE - Professor

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2.1K Messages

a year ago


@RipMeihoff wrote:

I have a Nighthawk MR1100 LTE Mobile Router. I have been trying to find a solution to update firmware.  NTG9X50C_12.05.05.00_ATT_03.12 is the latest firmware and my router is on NTG9X50C_12.02.06.01. In the firmware update section it says the " current software is up to date". My question: Is a manual download and install possible? I believe that my current firmware has a glitch that will not allow the unit to update. Thanks for any help.


Interesting device.  Was unfamiliar with it until I spotted this link.  In the past with routers I've been able to connect a PC to the device and flash the firmware to it by logging into the management console assuming the router provides for a manual update.  They usually do. 

The product is Netgear branded and if I were you, I'd go over to community,netgear,com and ask over there.  They use the same forum software and should be easier to find someone to help there.

 

Curious as to why you aren't using WiFi Calling feature of smartphones to make up for poor cellular coverage.  That's what I have to do here.

(edited)

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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133.3K Messages

2 years ago

Hi, @RipMeihoff,

 

We'd love to help. The steps to manually update software can be found under Update & verify software on the software update for the Netgear Nighthawk page. let us know if this helps.

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

2 years ago

Hello,
The check for updates option does not show up on my device. I get one of two in the firmware section. Either “software is up to date” or cannot update and it will try again later. I had hoped to be able to force the update somehow. Any help would be appreciated. I can send screenshots of the messages if you think that would help.
Brand User
ATTHelp

Community Support

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133.3K Messages

2 years ago

Hi @RipMeihoff

 

You may want to try resetting your device then restarting it again. The new update may then be available to you. Please let us know if this works for you.

 

Darais, AT&T Community Specialist 

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Tutor

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7 Messages

2 years ago

I have rebooted , powered down and factory reset multiple times with no change. I was hoping that maybe there was a new approach.

Tutor

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7 Messages

2 years ago

Thank you for attempting to help. This link is apparently for a different model. Mine is not the Telstra. I have seen in various places online that others are having the same issue as I am. Hopefully I will find the solution eventually. For now my unit works fine except for being able to update the firmware. I will keep after it.
Brand User
ATTHelp

Community Support

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133.3K Messages

2 years ago

Thank you for the clarification, @RipMeihoff!

 

We hope you'll find a resolution to your case soon. Thank you for your participation in AT&T Community & Forums.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

2 years ago

Hello.... I think I may have found the problem with updating the firmware but I still need some feedback. There is an update for

the MR1100 but not for the MR1100ATT unit. Please tell me what the difference in these 2 models.

Contributor

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2 Messages

2 years ago

Following, having the same issue. 

Contributor

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1 Message

a year ago

Hello all,

There's still no solution on that.

@ATTCares, just share the firmware NTG9X50C_12.05.05.00_ATT_03.12 to make us able to download and upgrade our devices manually.

Do You want to replace devices instead like You did there?

https://www.reddit.com/r/ATT/comments/9qeiv8/wifi_issues_nighthawk_mr1100_september_firmware/e9qzj94?utm_source=share&utm_medium=web2x

 

Looking forward to your answer!

 

 

Tutor

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7 Messages

a year ago

I am sure this would not be an issue if AT&T would allow users to update there MR1100 device manually. This option

does not exist that I know of. I have read in other forums that the Telstra version of this device allows users to download

and select the firmware update from your computer. This seems to be a common problem with no help from AT&T experts.

Is there a new firmware update on the horizon? It has been 7 - 8 months since the last update. 

gr8sho

ACE - Professor

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2.1K Messages

a year ago

If Netgear is advising you to get support from ATT on this product, then they'll need to respond to you.

 

What I can tell you is that despite devices they provide having ability to manually update firmware, such as Arris and Pace routers, it is not their policy for end users to perform these actions and instead they control what firmware version and when the updates happen. Even the Airties 4920 was handled this way, ATT pushed the update themselves.

It's okay for you to not like it, but that's the way they roll.  Perhaps the Reddit solution is something worth pursing.

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

a year ago

After approximately 4 months of using my AT&T MR1100, it updated on it's own. WOW!

It must be magic. Maybe the update fairy flew over my house. If you are having this problem, I am

guessing the answer is to just be patient. Mine was working fine other than having the latest firmware.

I hope the update fairy visits you soon. Thanks.

 

Contributor

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1 Message

a year ago

Att does not support their products just as netgear does not ! I’ve called both companies and they won’t replace my faulty device ! The first day I turned it on it worked for 4 hours straight now it’s in a constant reboot! Netgear says because it’s branded by Att that I have to contact them! I contacted ATt support and they were little to no help and told me to get the nighthawk replaced at place of purchase instead of sending a new one! Now I have a $250 paper weight! I’ve done resets I’ve changed the bands that it connects to I’ve taken the battery out I’ve done it all and it seems to be a hardware issue! There will be times where it will work flawless then if it’s in the car with me it will connect to a difference frequency or pulling too much data and it will reboot

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