yw8048's profile

New Member

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1 Message

Saturday, November 26th, 2022 11:26 PM

New uverse router

Received new router today which uses ethernet and wiring in house is coax.  What do I need to do?

ATTHelp

Community Support

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207.9K Messages

2 months ago

We can help you set up your gateway, yw8048.

 

If this is a replacement, use our guide on How to Install a Replacement Wi-Fi Gateway. If you believe that the wiring in your home is not compatible with your new gateway, let us know what Internet plan you're on and what model your gateway is, so we can determine what needs to be done next.

 

Aminah, AT&T Community Specialist

ATTHelp

Community Support

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207.9K Messages

2 months ago

Hi there, @yw8048. We can help you with your replacement router.

 

In order to do so, we do need to move this conversation to the AT&T Direct Message space. You will see a chat icon, next to a bell icon, in the upper right corner of this thread, next to your Forums profile icon. Our next message will appear there.

 

In the meantime, please gather your account information together. Do not post it publicly. We will ask for it privately.

 

Looking forward to helping with the replacement router.

 

Matthew, AT&T Community Specialist

 

spoom2

Expert

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17.5K Messages

2 months ago

How about an Ethernet to coax adapter? 

my thoughts

Employee

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20K Messages

2 months ago

Request a 5268 gateway, still has coax connection for Uverse IPTV receiver(s) on coax.

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