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zaj419's profile

Contributor

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2 Messages

Sun, Aug 31, 2014 7:37 PM

New Uverse install, missing 2 audio channels of 5.1 audio

I'm a new Uverse customer.  My system was installed yesterday and all is good with a couple exceptions, one being the surround sound is missing 2 audio channels, center and front right.  The HDMI from the Uverse dvr box goes to my pioneer elite receiver and then to my LG TV. 

 

With Comcast my audio worked fine, reconnected the same HDMI back to the Comcast DVR and the 5.1 came back perfectly.

 

The new install from Uverse is all CAT5, where all the Comcast cables are coax.

 

This could be a deal killer.

 

Any suggestions, similar experience?

Accepted Solution

Official Solution

mibrnsurg

Expert

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20.4K Messages

8 y مضت

menu>options>audio/language options>digital audio output  Choose Surround Sound and Save. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

 • 

2 Messages

8 y مضت

Thank you, easy fix.

mibrnsurg

Expert

 • 

20.4K Messages

8 y مضت

You're welcome.  Only question, why didn't the installer show you that and make sure the 5.1 was working correctly? Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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